HSDPA Outage in Melbourne??

Wireless broadband over 3G/4G
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nuranj
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Re: HSDPA Outage in Melbourne??

Post by nuranj » Fri Aug 19, 2011 6:52 pm

@ Tom B > Glad to hear all sites are now working after the telephone conversation i had with you.

ahas
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Location: Wedderburn, Victoria

Re: HSDPA Outage in Melbourne??

Post by ahas » Fri Aug 19, 2011 7:01 pm

shoner wrote:
ahas wrote:i am using hspa, and can load certain pages (but not the exetel home page) and not any secure websites. My mother on HSPA also has a similar problem with secure webpages
<Snip>
PM'd my mum's details
Thanks
I Pm'd you back the info you provided is not enough
Pm'd and fixed

Thank you very much :lol:

Tom B
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Location: North West Tas

Re: HSDPA Outage in Melbourne??

Post by Tom B » Mon Aug 22, 2011 1:24 pm

Thanks nuranj,

Sorry I didn't reply here earlier. Very quick response from exetel, and got everything up and running again very quickly.

My Thanks

Tom

sparkyness
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Joined: Sun Jun 28, 2009 10:21 pm
Location: Melbourne

Re: HSDPA Outage in Melbourne??

Post by sparkyness » Thu Aug 25, 2011 8:31 pm

Looks like we're having the same issue. Have logged a support ticket.

UPDATE: fixed. Thanks support dudes.

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nuranj
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Re: HSDPA Outage in Melbourne??

Post by nuranj » Thu Aug 25, 2011 10:42 pm

sparkyness wrote:Looks like we're having the same issue. Have logged a support ticket.

UPDATE: fixed. Thanks support dudes.
Is your issue resolved? If not could you please provide your service number

Bozza
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Re: HSDPA Outage in Melbourne??

Post by Bozza » Tue Aug 30, 2011 10:19 pm

Also have this problem, have PM'd service number

ShaminG
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Re: HSDPA Outage in Melbourne??

Post by ShaminG » Tue Aug 30, 2011 11:46 pm

Also have this problem, have PM'd service number
I have made the required amendments. Could you please check the service and let us status.

Bozza
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Location: Bega, NSW

Re: HSDPA Outage in Melbourne??

Post by Bozza » Wed Aug 31, 2011 8:30 am

Appears to be working perfectly now, thanks alot :D

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KavindaS
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Re: HSDPA Outage in Melbourne??

Post by KavindaS » Wed Aug 31, 2011 11:33 am

Bozza wrote:Appears to be working perfectly now, thanks alot :D
Awesome and good to hear all working fine now. :mrgreen:

brumer
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Re: HSDPA Outage in Melbourne??

Post by brumer » Wed Aug 31, 2011 7:33 pm

I'm on the road & am having similar troubles.
Can you please do whatever you need to do to 0466219047 ????

Can't get Exetel's site or any exetel emails & everything going v-e-r-y slow................

HashiniA
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Re: HSDPA Outage in Melbourne??

Post by HashiniA » Wed Aug 31, 2011 8:19 pm

I'm on the road & am having similar troubles.
Can you please do whatever you need to do to 0466219047 ????

Can't get Exetel's site or any exetel emails & everything going v-e-r-y slow................
Hi Bruce,

As per the telephone conversation, the slow speed issue could be due to the coverage of the area you are located at now.

I have escalated your issue to our wholesale supplier and will further update you once we hear from them.

Cogs
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Location: Narre Warren South

Re: HSDPA Outage in Melbourne??

Post by Cogs » Wed Aug 31, 2011 8:36 pm

Also having similar issues, raised a ticket on 22/8. No resolution as yet, and have not had contact from Exetel staff since Thursday last week.

Have PM'd nuranj, but would appreciate any feedback from Exetel staff. Is this a widespread problem? I have two HSPA services and both were affected. One was resolved quickly and efficiently, other seems to be impossibly difficult to isolate the fault.

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nuranj
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Re: HSDPA Outage in Melbourne??

Post by nuranj » Wed Aug 31, 2011 9:31 pm

Hi Cogs,

I have already checked and replied to you. It should be resolved now.

Do let me know. :)

Cogs
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Location: Narre Warren South

Re: HSDPA Outage in Melbourne??

Post by Cogs » Wed Aug 31, 2011 9:52 pm

Well it seems that nuranj should be single handedly providing fault resolution services for Exetel. He was able to do in under an hour what the entire support team could not do in 9 days. However, this is not the place for a rant! Thanks again nuranj.

mooboo
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Location: aus

Re: HSDPA Outage in Melbourne??

Post by mooboo » Fri Sep 02, 2011 8:30 pm

hi I have thesw issues as well

sometimes I can get through to a website and sometimes it times out

and its not slow - when the site doesnt load with 2 seconds or so it always times out - and requests to a a single site always time out for a period - then next day that site will be fine and another sit becomes inaccesible

can u fix plz ? i have pmed you my number - let me know if i need to provide other info

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