Response Time of email to sales and provision of Exetel

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lkml2000
Posts: 74
Joined: Mon Feb 14, 2005 9:31 pm

Response Time of email to sales and provision of Exetel

Post by lkml2000 » Thu Sep 08, 2011 3:31 pm

Hi,

May I ask how long is the waiting time of response from sales and provision?

It used to be 1 or 2 days but seems to be worsen lately.

I know you can be busy and I am not asking for a immediate answer or a solution, but at least a response saying the message received or in progress.

I joinn exetel for a long time and the service used to be fast and accurate.

Thanks
Last edited by lkml2000 on Thu Sep 08, 2011 3:34 pm, edited 1 time in total.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Response Time of email to sales and provision of Exetel

Post by rukshani » Thu Sep 08, 2011 3:37 pm

lkml2000 wrote:Hi,

May I ask how long is the waiting time of response from sales and provision?

It used to be 1 or 2 days but seems to be worsen lately.

I know you can be busy and I am not asking for a immediate answer or a solution, but at least a response saying the message received or in progress.

I joinn exetel for a long time and the service used to be fast and accurate.

Thanks
Please would you be able to PM a ticket reference so that I could look in to it and have it fixed immediately.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Response Time of email to sales and provision of Exetel

Post by rukshani » Thu Sep 08, 2011 5:05 pm

Thanks for the PM, your email has been responded.

Please reply back to the same email if you have any further questions.

lkml2000
Posts: 74
Joined: Mon Feb 14, 2005 9:31 pm

Re: Response Time of email to sales and provision of Exetel

Post by lkml2000 » Thu Sep 08, 2011 6:56 pm

Tks :)

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: Response Time of email to sales and provision of Exetel

Post by Ravenous » Tue Sep 13, 2011 6:00 pm

I have noticed this as well, 12 days for a 'non-resolution' response. Another 4 days pending for my request to revisit the matter. Ticket #4363776.

Provisioning used to turn it over in a day up to 3 days worst case.

Cheers.

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