Hi,
May I ask how long is the waiting time of response from sales and provision?
It used to be 1 or 2 days but seems to be worsen lately.
I know you can be busy and I am not asking for a immediate answer or a solution, but at least a response saying the message received or in progress.
I joinn exetel for a long time and the service used to be fast and accurate.
Thanks
Response Time of email to sales and provision of Exetel
Response Time of email to sales and provision of Exetel
Last edited by lkml2000 on Thu Sep 08, 2011 3:34 pm, edited 1 time in total.
Re: Response Time of email to sales and provision of Exetel
Please would you be able to PM a ticket reference so that I could look in to it and have it fixed immediately.lkml2000 wrote:Hi,
May I ask how long is the waiting time of response from sales and provision?
It used to be 1 or 2 days but seems to be worsen lately.
I know you can be busy and I am not asking for a immediate answer or a solution, but at least a response saying the message received or in progress.
I joinn exetel for a long time and the service used to be fast and accurate.
Thanks
Re: Response Time of email to sales and provision of Exetel
Thanks for the PM, your email has been responded.
Please reply back to the same email if you have any further questions.
Please reply back to the same email if you have any further questions.
Re: Response Time of email to sales and provision of Exetel
I have noticed this as well, 12 days for a 'non-resolution' response. Another 4 days pending for my request to revisit the matter. Ticket #4363776.
Provisioning used to turn it over in a day up to 3 days worst case.
Cheers.
Provisioning used to turn it over in a day up to 3 days worst case.
Cheers.