No 3g on ipad after ios 5 update

Wireless broadband over 3G/4G

No 3g on ipad after ios 5 update

Postby pssturges on Mon Oct 17, 2011 3:47 pm

Hi,

I have had my ipad 1 on the WI E plan for over a year without a problem. Over the weekend I updated it to ios 5 and all seemed to be well until today when I tried to use 3g to access internet. I had previously only used it at home via wifi. I get the following error pop up when I try to access internet: "Could not activate cellular data network. You are not subscribed to a cellular data service" I am in an excellent coverage area and the network status shows at least 4 bars and has "Yes Optus 3G".

The APN settings are showing "CONNECTME" which I'm sure is different to what it used to be, but I don't recall what it was previously. I've had a bit of a look around the exetel website, but can't quite work out what the APN should be.

I've also done a bit of googleing and it doesn't seem to be a widespread issue with ios 5.

BTW, I also updated my iphone 4 which is on a z plan and had no issues.

Thanks
Phil
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Re: No 3g on ipad after ios 5 update

Postby Amila Fernando on Mon Oct 17, 2011 4:27 pm

pssturges wrote:Hi,

I have had my ipad 1 on the WI E plan for over a year without a problem. Over the weekend I updated it to ios 5 and all seemed to be well until today when I tried to use 3g to access internet. I had previously only used it at home via wifi. I get the following error pop up when I try to access internet: "Could not activate cellular data network. You are not subscribed to a cellular data service" I am in an excellent coverage area and the network status shows at least 4 bars and has "Yes Optus 3G".

The APN settings are showing "CONNECTME" which I'm sure is different to what it used to be, but I don't recall what it was previously. I've had a bit of a look around the exetel website, but can't quite work out what the APN should be.

I've also done a bit of googleing and it doesn't seem to be a widespread issue with ios 5.

BTW, I also updated my iphone 4 which is on a z plan and had no issues.

Thanks
Phil


Could you please PM me your service number, so I can have a look at this or you may open a ticket by using the link in my signature.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Re: No 3g on ipad after ios 5 update

Postby pssturges on Tue Oct 18, 2011 9:17 am

PM sent. Thanks.
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Re: No 3g on ipad after ios 5 update

Postby James on Tue Oct 18, 2011 9:27 am

pssturges wrote:Hi,

I have had my ipad 1 on the WI E plan for over a year without a problem. Over the weekend I updated it to ios 5 and all seemed to be well until today when I tried to use 3g to access internet. I had previously only used it at home via wifi. I get the following error pop up when I try to access internet: "Could not activate cellular data network. You are not subscribed to a cellular data service" I am in an excellent coverage area and the network status shows at least 4 bars and has "Yes Optus 3G".

The APN settings are showing "CONNECTME" which I'm sure is different to what it used to be, but I don't recall what it was previously. I've had a bit of a look around the exetel website, but can't quite work out what the APN should be.

I've also done a bit of googleing and it doesn't seem to be a widespread issue with ios 5.

BTW, I also updated my iphone 4 which is on a z plan and had no issues.

Thanks
Phil


Change the APN to exetel1 that will fix it.
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Re: No 3g on ipad after ios 5 update

Postby pssturges on Tue Oct 18, 2011 10:09 am

That fixed it.Thanks!

I do recall now that's what it used be. I don't know why it would have changed!
Phil
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Re: No 3g on ipad after ios 5 update

Postby KavindaS on Tue Oct 18, 2011 10:18 am

pssturges wrote:That fixed it.Thanks!

I do recall now that's what it used be. I don't know why it would have changed!
Phil


Awesome :mrgreen: , Glad to hear all working back now. Settings might have reset for some reason.
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Re: No 3g on ipad after ios 5 update

Postby jokiin on Tue Oct 18, 2011 10:56 am

pssturges wrote:. I don't know why it would have changed!
Phil


the setting is dependent on which SIM card you have in, it would have reset to the default for an Optus SIM in an iPad when you did the update, nothing you've done wrong at all, just the way they work
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Re: No 3g on ipad after ios 5 update

Postby pssturges on Fri Mar 09, 2012 10:43 am

Happened again after upgrade to 5.1
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Re: No 3g on ipad after ios 5 update

Postby shoner on Fri Mar 09, 2012 10:56 am

pssturges wrote:Happened again after upgrade to 5.1


Have you tried exetel1 as the APN :?:
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Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Re: No 3g on ipad after ios 5 update

Postby pssturges on Fri Mar 09, 2012 2:40 pm

Yep, and all good now. Just posted here so that the thread would get bumped and others having this problem would find it quickly.
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