New user having trouble connecting

Wireless broadband over 3G/4G
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bunwin63
Posts: 1
Joined: Fri Jun 21, 2013 8:48 pm
Location: Australia

New user having trouble connecting

Post by bunwin63 » Sat Jun 22, 2013 8:56 am

My SIM and TP-Link MA260 arrived yesterday. I activated the SIM and installed the software for the TP-Link, then configured the TP-Link according to the instructions. (although there was nowhere for me to enter the SP code).

I noticed that the default profile name was YesOptus. I added a new one called exetel, and made it the default.

When I hit the Connect button, it changes to "Connecting" for a while, but then changes back to "Connect".

I have a green flashing light on the modem. On the modem software, the icons indicate that the SIM is inserted, and the adaptor is connected, but the internet status is disconnected.

Any ideas?

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: New user having trouble connecting

Post by anurangaf » Sat Jun 22, 2013 11:31 am

bunwin63 wrote:My SIM and TP-Link MA260 arrived yesterday. I activated the SIM and installed the software for the TP-Link, then configured the TP-Link according to the instructions. (although there was nowhere for me to enter the SP code).

I noticed that the default profile name was YesOptus. I added a new one called exetel, and made it the default.

When I hit the Connect button, it changes to "Connecting" for a while, but then changes back to "Connect".

I have a green flashing light on the modem. On the modem software, the icons indicate that the SIM is inserted, and the adaptor is connected, but the internet status is disconnected.

Any ideas?
Hi,

Could you please PM me your service number or email us on residentialsupport@exetel.com.au

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