Unable to Connect - No APN configured on Exetel end

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CLoSeR
Posts: 858
Joined: Fri Jun 11, 2004 1:49 pm
Location: West Ryde, NSW
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Unable to Connect - No APN configured on Exetel end

Post by CLoSeR » Sat Mar 01, 2014 12:02 pm

I've been using Exetel's Mobile Broadband Service for the past month without issue however as of this morning I'm not able to connect, message received is Connected Terminated.

Called and spoke with Exetel Support, they advised that there is no APN configured on their end which is why I cannot connect. They advised that provisioning can resolve this, and request will be put through. It suspect this has occurred as a result of the manual plan change which was put through by Exetel a few days ago due to issues with the new site and not being able to change plan myself.

I was told a call back would be given as it should be resolved today, so far nothing received and I can now see that provisioning do not work weekends and I expect it won't be resolved today as promised.

Is there any way I can get connected before Monday?
Need to log a fault ticket? Go here: https://helpdesk.exetel.com.au/

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Unable to Connect - No APN configured on Exetel end

Post by Kaushalya » Sat Mar 01, 2014 12:54 pm

Could you please PM me your Mobile Broadband Service Number?

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Unable to Connect - No APN configured on Exetel end

Post by Kaushalya » Sat Mar 01, 2014 2:44 pm

I have raised this issue to our provisioning department under the case reference 7643767. We will update you as soon as we fix this issue.

We do apologize for the inconvenience caused :(

CLoSeR
Posts: 858
Joined: Fri Jun 11, 2004 1:49 pm
Location: West Ryde, NSW
Contact:

Re: Unable to Connect - No APN configured on Exetel end

Post by CLoSeR » Mon Mar 03, 2014 10:23 am

Monday morning, no internet all weekend. When will this be fixed?
Need to log a fault ticket? Go here: https://helpdesk.exetel.com.au/

CLoSeR
Posts: 858
Joined: Fri Jun 11, 2004 1:49 pm
Location: West Ryde, NSW
Contact:

Re: Unable to Connect - No APN configured on Exetel end

Post by CLoSeR » Mon Mar 03, 2014 1:11 pm

Ok, after two calls this morning service has been restored.
Need to log a fault ticket? Go here: https://helpdesk.exetel.com.au/

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