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Unable to Connect - No APN configured on Exetel end

Posted: Sat Mar 01, 2014 12:02 pm
by CLoSeR
I've been using Exetel's Mobile Broadband Service for the past month without issue however as of this morning I'm not able to connect, message received is Connected Terminated.

Called and spoke with Exetel Support, they advised that there is no APN configured on their end which is why I cannot connect. They advised that provisioning can resolve this, and request will be put through. It suspect this has occurred as a result of the manual plan change which was put through by Exetel a few days ago due to issues with the new site and not being able to change plan myself.

I was told a call back would be given as it should be resolved today, so far nothing received and I can now see that provisioning do not work weekends and I expect it won't be resolved today as promised.

Is there any way I can get connected before Monday?

Re: Unable to Connect - No APN configured on Exetel end

Posted: Sat Mar 01, 2014 12:54 pm
by Kaushalya
Could you please PM me your Mobile Broadband Service Number?

Re: Unable to Connect - No APN configured on Exetel end

Posted: Sat Mar 01, 2014 2:44 pm
by Kaushalya
I have raised this issue to our provisioning department under the case reference 7643767. We will update you as soon as we fix this issue.

We do apologize for the inconvenience caused :(

Re: Unable to Connect - No APN configured on Exetel end

Posted: Mon Mar 03, 2014 10:23 am
by CLoSeR
Monday morning, no internet all weekend. When will this be fixed?

Re: Unable to Connect - No APN configured on Exetel end

Posted: Mon Mar 03, 2014 1:11 pm
by CLoSeR
Ok, after two calls this morning service has been restored.