Kingston SE, SA down

Wireless broadband over 3G/4G
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brumer
Posts: 54
Joined: Tue Jun 02, 2009 9:40 pm
Location: Kingston SE, S.A.

Kingston SE, SA down

Post by brumer » Sat Mar 14, 2015 10:35 am

Optus apparently are 'updating' the antenna at Kingston SE, SA and therefore no 3G phone or Internet.
Been out for a couple of days.
Any advice about likely return of services?
I spoke to one of the workers onsite but he couldn't tell me anything.
It looked like it was on last night but was 2G and no data flowed.
Maybe changed the APN?
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saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: Kingston SE, SA down

Post by saadbafik » Sat Mar 14, 2015 3:42 pm

brumer wrote:Optus apparently are 'updating' the antenna at Kingston SE, SA and therefore no 3G phone or Internet.
Been out for a couple of days.
Any advice about likely return of services?
I spoke to one of the workers onsite but he couldn't tell me anything.
It looked like it was on last night but was 2G and no data flowed.
Maybe changed the APN?
Hi,

Kindly note that there are unplanned outages effecting 'WA - Carnarvon ' and 'NSW - Grafton Area'. Unfortunately we don't have an ETR for both outages.

Apologies for any inconvenience caused.

Regards,
Saad Bafik
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brumer
Posts: 54
Joined: Tue Jun 02, 2009 9:40 pm
Location: Kingston SE, S.A.

Re: Kingston SE, SA down

Post by brumer » Sat Mar 14, 2015 7:18 pm

Hope they soon sort things out.
Painfully expensive using Telstra ............
The phone is trying to work but the Internet reports 2G and just won't connect at all.
I suspect the phone is connecting through the Mount Benson transmitter some distance away.
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Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Kingston SE, SA down

Post by Kaushalya » Sat Mar 14, 2015 9:59 pm

I suspect the phone is connecting through the Mount Benson transmitter some distance away.
The above mentioned service outages are still ongoing.

You may PM me your mobile service number to further have a look.
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brumer
Posts: 54
Joined: Tue Jun 02, 2009 9:40 pm
Location: Kingston SE, S.A.

Re: Kingston SE, SA down

Post by brumer » Mon Mar 16, 2015 3:20 pm

Any news on this outage?
I think Exetel is entitled to claim compensation for this "improvement" that has not been advised?
6 or 7 vehicles, a huge travel tower that reaches to the top of the town water supply tower just can't be described as a breakdown?
I have several customers that I talked into joining Exetel 3G Internet service & I'm trying to pacify them.
I'm lucky I have Telstra dongle as well!!!
www.merrett.com.au/1a.jpg
www.merrett.com.au/2a.jpg
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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Kingston SE, SA down

Post by angelos » Mon Mar 16, 2015 5:21 pm

brumer wrote:Any news on this outage?
I think Exetel is entitled to claim compensation for this "improvement" that has not been advised?
6 or 7 vehicles, a huge travel tower that reaches to the top of the town water supply tower just can't be described as a breakdown?
I have several customers that I talked into joining Exetel 3G Internet service & I'm trying to pacify them.
I'm lucky I have Telstra dongle as well!!!
http://www.merrett.com.au/1a.jpg
http://www.merrett.com.au/2a.jpg
Kingston SE, SA is still down as they have run into some unexpected issues and are in the process of getting this sorted out.

Apologies for the inconvenience caused.
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