Modem settings erased and not connecting

Wireless broadband over 3G/4G
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mercury
Posts: 9
Joined: Fri Jul 16, 2004 8:59 pm

Modem settings erased and not connecting

Post by mercury » Mon Jul 29, 2019 9:51 am

My exetel netcomm 4G modem arrived last week, set it all up and it worked once I activated the service. Was fine last week. Sometime between Friday evening and Sunday morning, the settings have been wiped (back to default login) plus the service details for the optus network have gone ... it looks like it did before I activated the service.

What is going on?? What do I do now?

mercury
Posts: 9
Joined: Fri Jul 16, 2004 8:59 pm

Re: Modem settings erased and not connecting

Post by mercury » Mon Jul 29, 2019 10:08 am

It looks like I need the APN settings....

mercury
Posts: 9
Joined: Fri Jul 16, 2004 8:59 pm

Re: Modem settings erased and not connecting

Post by mercury » Mon Jul 29, 2019 10:37 am

ok helpdesk callback worked and they gave me the settings ... it is working now

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Modem settings erased and not connecting

Post by KavindaS » Mon Jul 29, 2019 7:04 pm

mercury wrote:
Mon Jul 29, 2019 10:37 am
ok helpdesk callback worked and they gave me the settings ... it is working now
Glad to hear that you have sorted the issue. In case of service not working again, it is recommended to have the below settings configured inside the router(Netcomm NL1901ACV) settings.

Click on "Basic Setup" then "Mobile Network" and Enter APN as "OWHWBB". Keep the "User Name" and "Password" Empty.

Then Click on "Apply" or "Save"

Click on "Advanced Setup" then "Mobile broadband" from the menu item on the left side of the screen.

Click on "Edit" button and change the "Net Select" to "LTE"

Dial Delay(in sec.) : 1 (Default value is 10)
Default WAN Connection Select : Mobile Broadband

Click on "Apply/Save" and reboot your modem.

In addition to this please make sure below lights status has to be in the modem.

Power - On
Internet - On
LTE - On
Signal - 3 Green Bars

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