Been using
I am wondering if this might be a setup issue, service issue or similar and was wondering if someone could please help me troubleshoot?
Thanks
Steve
HiCaleb77 wrote: ↑Tue Aug 13, 2019 9:33 pmHi,
Been usingHome Wireless Broadband service with Netcomm NL1901ACV modem for a little while now. Would expect to be getting around the 12 Mbs connection as advertised as I am in an Optus 4g Plus network area and the modem is placed high in a two storey house on top of a hill with the modem showing full service; however, the speeds I am receiving range from 1Mbs to 5Mbs with an average of around 2.
I am wondering if this might be a setup issue, service issue or similar and was wondering if someone could please help me troubleshoot?
Thanks
Steve
Hi Steve,Caleb77 wrote: ↑Tue Aug 13, 2019 9:33 pmHi,
Been usingHome Wireless Broadband service with Netcomm NL1901ACV modem for a little while now. Would expect to be getting around the 12 Mbs connection as advertised as I am in an Optus 4g Plus network area and the modem is placed high in a two storey house on top of a hill with the modem showing full service; however, the speeds I am receiving range from 1Mbs to 5Mbs with an average of around 2.
I am wondering if this might be a setup issue, service issue or similar and was wondering if someone could please help me troubleshoot?
Thanks
Steve
Hi Steve,
We apologize for the inconvenience. Please share your service number/customer number via PM or email to residentialsupport@exetel.com.au so that we may investigate.GlenB wrote: ↑Sun Oct 13, 2019 2:40 pmI have had service for little over a month and was working wellgetting 12 + mps , then a few days ago it dropped to 5 and less ... all other services I have a on the Optus network and are getting between 25- 48 mps in the same location. Moved modem did updates .. all lights are green. Getting frustrated![]()
Since you been advised that we are going to check with modem supplier, once we receive an update you will be notified as soon as possible. In the mean time you can PM us your customer ID or service number to check further form our end. Since no account information provided at this stage we are not in a position to check for updates.
Can you reply here with the email ticket reference number provided by Exetel support department ?GlenB wrote: ↑Tue Oct 15, 2019 6:20 pmI am still experiencing a problem with your service.The speeds are varying greatly. Your team are giving answers that don’t make sense .. the service was fine and regularly 12mbps until last week I have a full record of speed tests available.. it is now mainly below 5 mbps as low as 1.3 and we have good periods of 12 to 13 mbps . something has changed .. it is not effecting our 5 other Optus services only the one provided by Exetel.. this is not good enough get someone to call me