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Re: Slow Home Wireless Broadband

Posted: Sat Nov 02, 2019 7:42 pm
by smckean
I am having the same issue also.

Speeds of just 5mbps....not what I pay for :cry:

Re: Slow Home Wireless Broadband

Posted: Sat Nov 02, 2019 9:33 pm
by rasikak
smckean wrote:
Sat Nov 02, 2019 7:42 pm
I am having the same issue also.

Speeds of just 5mbps....not what I pay for :cry:
Thank you for reaching out. Please PM your customer ID or the service number to further investigate the service issue.

Re: Slow Home Wireless Broadband

Posted: Sat Nov 02, 2019 10:04 pm
by GlenB
Good luck :roll: ..

Re: Slow Home Wireless Broadband

Posted: Tue Nov 05, 2019 6:46 pm
by marcus53
Hi I am also having the same issue and discovered after
purchasing the plan that speeds are very slow 0-4.5 mbps, and drop outs are regular
It would seem that speeds are regulated back on the Netcomm modem compared to the sim on my phone which
achieves speeds often 20 times faster than the
wireless home broadband
very disappointed

Re: Slow Home Wireless Broadband

Posted: Tue Nov 05, 2019 7:01 pm
by KavindaS
marcus53 wrote:
Tue Nov 05, 2019 6:46 pm
Hi I am also having the same issue and discovered after
purchasing the plan that speeds are very slow 0-4.5 mbps, and drop outs are regular
It would seem that speeds are regulated back on the Netcomm modem compared to the sim on my phone which
achieves speeds often 20 times faster than the
wireless home broadband
very disappointed
We need to check the firmware of the modem. Can you log in to the modem and confirm the version of the firmware recorded in the modem settings?

Re: Slow Home Wireless Broadband

Posted: Wed Nov 06, 2019 7:28 pm
by marcus53
i have the latest firmware
exetel assisted me with the upgrade
made no difference
i haven’t known anyone to get consistently above
5mbps

Re: Slow Home Wireless Broadband

Posted: Wed Nov 06, 2019 7:45 pm
by GlenB
Mine Varys a lot ... had so many excuses .. has been a lot more consistent lately 5 - 13 mbps ... :P

Re: Slow Home Wireless Broadband

Posted: Wed Nov 06, 2019 11:55 pm
by KavindaS
marcus53 wrote:
Wed Nov 06, 2019 7:28 pm
i have the latest firmware
exetel assisted me with the upgrade
made no difference
i haven’t known anyone to get consistently above
5mbps
Can you PM me your service number or send an email with the performed speed test results via http://speedtest.exetel.com.au/ email to residentialsupport@exetel com.au ?

Re: Slow Home Wireless Broadband

Posted: Thu Nov 07, 2019 9:11 pm
by marcus53
the elephant in the room that is being stepped around here, is that the netcomm modem has been deliberately scaled back to prevent higher
possible speeds and there is this denial going on.
it’s a piece a crap!!!
i’m tired of contacting exetel support
and hearing excuses

Re: Slow Home Wireless Broadband

Posted: Thu Nov 07, 2019 10:03 pm
by KavindaS
marcus53 wrote:
Thu Nov 07, 2019 9:11 pm
the elephant in the room that is being stepped around here, is that the netcomm modem has been deliberately scaled back to prevent higher
possible speeds and there is this denial going on.
it’s a piece a crap!!!
i’m tired of contacting exetel support
and hearing excuses
Exetel apologies for the inconvenience may have caused by this. As requested before, provide me your service number/Customer id or any ticket reference number given.

Re: Slow Home Wireless Broadband

Posted: Sat Mar 28, 2020 7:38 pm
by brunomelos
Hello

Any solution? I have exactly the same problem: my speed with Exetel wireless broadband is around 1-5Mb but at the same location my smartphone with Optus Plan network usage gets around 71Mb.
I already open a ticket via email with support but I didn't get any solution at my problem.

Re: Slow Home Wireless Broadband

Posted: Sat Mar 28, 2020 10:23 pm
by rasikak
brunomelos wrote:
Sat Mar 28, 2020 7:38 pm
Hello

Any solution? I have exactly the same problem: my speed with Exetel wireless broadband is around 1-5Mb but at the same location my smartphone with Optus Plan network usage gets around 71Mb.
I already open a ticket via email with support but I didn't get any solution at my problem.
Thank you for reaching out. Please PM your customer ID or the service number to assist you further.