NBN frequent dropouts

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NBN frequent dropouts

Postby Rabbitrod on Fri Jan 12, 2018 11:55 am

Were are have an issue where we are getting frequent dropouts of our FTTN connection.
we are using the NF4V Modem and have just updated to the latest firmware this has helped in the fact we don't need to reboot the modem all the time but we are still getting the dropouts the modem will reconnect but we get kicked out of online gaming sessions and constant stoppages whilst watching Netflix how do we get this resolved so we have a constant connection.
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Re: NBN frequent dropouts

Postby KavindaS on Fri Jan 12, 2018 1:04 pm

Rabbitrod wrote:Were are have an issue where we are getting frequent dropouts of our FTTN connection.
we are using the NF4V Modem and have just updated to the latest firmware this has helped in the fact we don't need to reboot the modem all the time but we are still getting the dropouts the modem will reconnect but we get kicked out of online gaming sessions and constant stoppages whilst watching Netflix how do we get this resolved so we have a constant connection.


First we need to check the service and line specs from the exchange up to the connected modem. Therefore PM me your 10 digit service number and I will check on this.
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KavindaS
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Re: NBN frequent dropouts

Postby Rabbitrod on Wed Jan 17, 2018 7:50 am

I sent a PM of our Service Number on Friday
is there any update to our issue]
Thanks
Rod
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Location: Australia

Re: NBN frequent dropouts

Postby KavindaS on Wed Jan 17, 2018 1:40 pm

Rabbitrod wrote:I sent a PM of our Service Number on Friday
is there any update to our issue]
Thanks
Rod


Hi Rod,

Received your PM with the service number and we have monitored the service for past 72 hours including the line conditions. We will further check and update you today via the email ticket reference #12454519.
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Re: NBN frequent dropouts

Postby Rabbitrod on Thu Jan 18, 2018 8:31 pm

No Email received yet has it been sent
Problem is still ongoing
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Re: NBN frequent dropouts

Postby KavindaS on Thu Jan 18, 2018 10:48 pm

Rabbitrod wrote:No Email received yet has it been sent
Problem is still ongoing


We have further monitored and emailed you via the same ticket. You may continue to communicate through the same email thread.
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