ppp0 Timeout waiting for PADO packets

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cuplinks
Posts: 5
Joined: Thu May 24, 2018 8:16 am

ppp0 Timeout waiting for PADO packets

Post by cuplinks » Thu May 24, 2018 9:01 am

Hello,

My FTTN connection has been active and working for about a week.

Just this morning it stopped sometime between 7.00-7.30 am AEST.

DSL link up is fine but no PPPOE connection. The error listed in the logs is in the post title.

Really need this sorted ASAP so I can use the VOIP phone line.

Obviously I have tried all the usual troubleshooting methods. Power cycling, trying PPP over PC, etc...

Regards,
James (customer number 256227)

cuplinks
Posts: 5
Joined: Thu May 24, 2018 8:16 am

Re: ppp0 Timeout waiting for PADO packets

Post by cuplinks » Thu May 24, 2018 10:33 am

What is he usual time for a response here? I have also been waiting about 1hr20 mins for a call back from Tech Support. My position was #20 in the queue?

cuplinks
Posts: 5
Joined: Thu May 24, 2018 8:16 am

Re: ppp0 Timeout waiting for PADO packets

Post by cuplinks » Thu May 24, 2018 11:56 am

Problem seems to have resolved itself.

However still pretty disappointed I received no response from Exetel on this forum or either a call back from the Tech Support line after almost 3 hours.

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KavindaS
Forum Admin
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Location: Sydney

Re: ppp0 Timeout waiting for PADO packets

Post by KavindaS » Thu May 24, 2018 4:59 pm

cuplinks wrote:
Thu May 24, 2018 11:56 am
Problem seems to have resolved itself.

However still pretty disappointed I received no response from Exetel on this forum or either a call back from the Tech Support line after almost 3 hours.
Exetel apologies for the inconvenience may have caused by this. We have updated the customers via viewtopic.php?f=296&t=44005 , since this had affected to many VIC services from the morning. Part of the outage has been resolved, however It appears some services are still affected by the following outage. Our engineers are still investigating this matter.

If the service issue re occurs, kindly refer the above notification forum thread for more information.

cuplinks
Posts: 5
Joined: Thu May 24, 2018 8:16 am

Re: ppp0 Timeout waiting for PADO packets

Post by cuplinks » Thu Jun 14, 2018 12:16 am

Same problem has happened again. Please fix it.

For the record there is no outage listed on the maintenance forum at this time.

cuplinks
Posts: 5
Joined: Thu May 24, 2018 8:16 am

Re: ppp0 Timeout waiting for PADO packets

Post by cuplinks » Thu Jun 14, 2018 12:23 am

Wow after an hour of no connection. I post in here and instant result. Connection back up. Thanks.

Dhilshan
Exetel Staff
Posts: 107
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: ppp0 Timeout waiting for PADO packets

Post by Dhilshan » Thu Jun 14, 2018 5:30 pm

Thank you for your confirmation.For any query or consultation, please do not hesitate to contact us in future.

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