still ms HIGH!!! :( :( :(

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Buka.
Posts: 8
Joined: Fri Sep 06, 2019 8:39 pm

still ms HIGH!!! :( :( :(

Post by Buka. » Wed Sep 11, 2019 7:51 pm

I chosen NBN internet due to playing a games. There is trouble that has been happening still now.
:( :( :(
riverwood, NSW, 2210

IT MUST BE FIX ASAP!

Image

nilushid
Exetel Staff
Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: still ms HIGH!!! :( :( :(

Post by nilushid » Wed Sep 11, 2019 10:59 pm

Buka. wrote:
Wed Sep 11, 2019 7:51 pm
I chosen NBN internet due to playing a games. There is trouble that has been happening still now.
:( :( :(
riverwood, NSW, 2210

IT MUST BE FIX ASAP!
As discussed via emails, we have now given you a static IP address. Please check the service and reply back to the email if the issue persist.
Ref:16011079

Buka.
Posts: 8
Joined: Fri Sep 06, 2019 8:39 pm

Re: still ms HIGH!!! :( :( :(

Post by Buka. » Fri Sep 13, 2019 8:36 pm

IP changed but nothing happen! still ms HIGH!

:(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((

has anything changed? I want my internet just same as before it happened.

This problem is happening for 7 days!

Image

Buka.
Posts: 8
Joined: Fri Sep 06, 2019 8:39 pm

Re: still ms HIGH!!! :( :( :(

Post by Buka. » Fri Sep 13, 2019 8:53 pm

It's looks not connecting fibre! or need to change route or check the switch configuration!

Image

Buka.
Posts: 8
Joined: Fri Sep 06, 2019 8:39 pm

Re: still ms HIGH!!! :( :( :(

Post by Buka. » Fri Sep 13, 2019 8:54 pm

too sad 7 days :(

kavindip
Exetel Staff
Posts: 96
Joined: Wed Nov 07, 2018 6:05 pm

Re: still ms HIGH!!! :( :( :(

Post by kavindip » Fri Sep 13, 2019 11:04 pm

Buka. wrote:
Fri Sep 13, 2019 8:36 pm
IP changed but nothing happen! still ms HIGH!

:(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((

has anything changed? I want my internet just same as before it happened.

This problem is happening for 7 days!
We have requested for some test results via email in order to further investigate this issue. Please refer the email and respond to it at your earliest convenience to proceed with the investigation.

Buka.
Posts: 8
Joined: Fri Sep 06, 2019 8:39 pm

Re: still ms HIGH!!! :( :( :(

Post by Buka. » Sun Sep 15, 2019 5:36 pm

sent for test results.

Test result still same!

Dushyanthan
Exetel Staff
Posts: 107
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: still ms HIGH!!! :( :( :(

Post by Dushyanthan » Sun Sep 15, 2019 9:19 pm

Buka. wrote:
Sun Sep 15, 2019 5:36 pm
sent for test results.

Test result still same!
We have replied to your email. Kindly refer to that. Ref:16051978

Buka.
Posts: 8
Joined: Fri Sep 06, 2019 8:39 pm

Re: still ms HIGH!!! :( :( :(

Post by Buka. » Mon Sep 16, 2019 9:38 pm

it's looks destinition and source route problem?

nilushid
Exetel Staff
Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: still ms HIGH!!! :( :( :(

Post by nilushid » Mon Sep 16, 2019 10:39 pm

Buka. wrote:
Mon Sep 16, 2019 9:38 pm
it's looks destinition and source route problem?
We received your email response and we are currently in the middle of investigating the issue further. Please keep the requested setting on the modem as it is until we get back to you. You will get back to you via the same email thread as soon as possible

Ref:16051978

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