HFC down Northshore East Killara after power restored

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Yummy
Posts: 8
Joined: Tue Sep 10, 2019 10:40 pm

HFC down Northshore East Killara after power restored

Post by Yummy » Sat Nov 30, 2019 12:11 am

Our street got power restored but HFC modem upstream, downstream and online lights all 3 are blinking.

Any idea if the NBN service will get restored?

Dushyanthan
Exetel Staff
Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: HFC down Northshore East Killara after power restored

Post by Dushyanthan » Sat Nov 30, 2019 1:48 pm

Kindly PM us your customer ID or the service number to assist you further.

Yummy
Posts: 8
Joined: Tue Sep 10, 2019 10:40 pm

Re: HFC down Northshore East Killara after power restored

Post by Yummy » Sun Dec 01, 2019 3:03 pm

Hi, I have PMed you the account number and service description id.

Thanks

Dushyanthan
Exetel Staff
Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: HFC down Northshore East Killara after power restored

Post by Dushyanthan » Sun Dec 01, 2019 3:28 pm

Yummy wrote:
Sun Dec 01, 2019 3:03 pm
Hi, I have PMed you the account number and service description id.

Thanks
Reported issue is escalated with our wholesale supplier. Once we receive an update we will notify you via text message to your nominated mobile number. Sorry for the inconvenience caused and much appreciated with your patience. Ref:16434950

Yummy
Posts: 8
Joined: Tue Sep 10, 2019 10:40 pm

Re: HFC down Northshore East Killara after power restored

Post by Yummy » Mon Dec 02, 2019 1:11 pm

Hi,

The service is still down. Please check if they are working on it?

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: HFC down Northshore East Killara after power restored

Post by KavindaS » Mon Dec 02, 2019 1:49 pm

Yummy wrote:
Mon Dec 02, 2019 1:11 pm
Hi,

The service is still down. Please check if they are working on it?
We have further checked this and our supplier has not identified possible network issues. We will send you a text message with the confirmation.

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