NBN outage 3171 15th Sep 2020

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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samkatakouzinos
Posts: 1
Joined: Mon Jun 22, 2020 1:52 pm

NBN outage 3171 15th Sep 2020

Post by samkatakouzinos » Tue Sep 15, 2020 3:33 am

Internet connection dropping off and reconnecting intermittently tonight from approximately 1:00 am and still going here at 3:30 a.m, 15th Sep 2020.

nilushid
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Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: NBN outage 3171 15th Sep 2020

Post by nilushid » Tue Sep 15, 2020 4:43 pm

samkatakouzinos wrote:
Tue Sep 15, 2020 3:33 am
Internet connection dropping off and reconnecting intermittently tonight from approximately 1:00 am and still going here at 3:30 a.m, 15th Sep 2020.
Hi

We are extremely sorry for the inconvenience caused. Can you PM me your customer ID or the service number to check on your service.

Thanks

nilushid
Admin
Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: NBN outage 3171 15th Sep 2020

Post by nilushid » Wed Sep 16, 2020 2:29 pm

Hi

Thanks for sending me the account details. I checked your service and it is online and connected for the past 34 hrs without any dropouts. Can you please check the service and confirm.

Ref: Case-378005


Thanks

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