Issues in Zetland

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Mort
Posts: 404
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
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Issues in Zetland

Post by Mort » Wed Apr 07, 2021 10:53 pm

Hi there,

I'm experiencing really slow speeds in Zetland tonight. I saw this maintenance notice and was wondering if it was actually still ongoing or additional work was being performed?
viewtopic.php?f=296&t=46362

Currently getting 5/0.59 on a 100/40 plan. :cry:

I ran the Exefix tool on my phone and it reports download of 5.5 and upload of 0.7 with current health of my network as "Very Good", which I'm not sure I agree with given those speeds. It also says I am not using an Exetel provided modem, but I'm using the ZTE modem and the Wifi is still the same "EXETEL Cxxxxx 5G" SSID

Scott.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

Mort
Posts: 404
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: Issues in Zetland

Post by Mort » Thu Apr 08, 2021 9:35 am

It was still slow this morning.

Did another restart on the modem and it looks OK now.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

stevecJ
Exetel Staff
Posts: 1065
Joined: Wed Jan 06, 2010 9:48 am

Re: Issues in Zetland

Post by stevecJ » Thu Apr 08, 2021 11:41 am

Mort wrote:
Thu Apr 08, 2021 9:35 am
It was still slow this morning.

Did another restart on the modem and it looks OK now.
Hi Mort,

There were no further incidents reported after the maintenance and it's great to hear that the speeds are fine now. Please feel free to contact our support team if you come across any further issues.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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