NBN HFC Outage

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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ReservedWolf
Posts: 72
Joined: Thu Feb 11, 2010 1:35 pm
Location: Reservoir

NBN HFC Outage

Post by ReservedWolf » Sat Apr 17, 2021 10:40 am

I have power cycle the modem from NBN a number of times, leaving it for 10 minutes each time with no connection success.

Are there any issues in Melbourne, particularly Reservoir/Preston area?
All the world's a stage; know your part or get off the stage, we need the performance space. - by me, inspired by many other misanthropes.

ReservedWolf
Posts: 72
Joined: Thu Feb 11, 2010 1:35 pm
Location: Reservoir

Re: NBN HFC Outage

Post by ReservedWolf » Sat Apr 17, 2021 1:47 pm

Checked with NBN and got this -
signal-2021-04-17-133935.jpg
signal-2021-04-17-133935.jpg (67.08 KiB) Viewed 177 times
All the world's a stage; know your part or get off the stage, we need the performance space. - by me, inspired by many other misanthropes.

kasunm
Exetel Staff
Posts: 25
Joined: Thu Jul 30, 2020 11:32 am

Re: NBN HFC Outage

Post by kasunm » Sat Apr 17, 2021 4:25 pm

Hi There,

Checking on the given location NBN has confirmed an Unplanned outage. No further updates were given by NBN and once the outage is restored the service should come online automatically.

Please let us know if your internet doesn't connect after the outage restoration.

ReservedWolf
Posts: 72
Joined: Thu Feb 11, 2010 1:35 pm
Location: Reservoir

Re: NBN HFC Outage

Post by ReservedWolf » Tue Apr 20, 2021 2:31 pm

It reconnected but 20 minutes ago it all went dark again, no NBN connection
All the world's a stage; know your part or get off the stage, we need the performance space. - by me, inspired by many other misanthropes.

Brendona
Exetel Staff
Posts: 18
Joined: Tue Sep 08, 2020 3:50 pm

Re: NBN HFC Outage

Post by Brendona » Tue Apr 20, 2021 3:55 pm

ReservedWolf wrote:
Tue Apr 20, 2021 2:31 pm
It reconnected but 20 minutes ago it all went dark again, no NBN connection
Hi, Please PM your Service Number or the Customer ID to further assist you with this issue.

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