Fibre FAQ
Re: Fibre FAQ
Not sure if this has been answered elsewhere, but will Exetel know when each of its customers are eligible for NBN? Just curious that's all - e.g via some automated email system whereby Exetel's customer database is checked against NBN live areas, and if so are those customers notified? Thanks in advance.
Re: Fibre FAQ
You may use this link to check for NBN Service Availability: http://www.exetel.com.au/residential-fibre-sq.phpslave1 wrote:Not sure if this has been answered elsewhere, but will Exetel know when each of its customers are eligible for NBN? Just curious that's all - e.g via some automated email system whereby Exetel's customer database is checked against NBN live areas, and if so are those customers notified? Thanks in advance.
Re: Fibre FAQ
Thanks Remosha, have seen that link already. Do you guys have some sort of 'waitlist' aswell?remosha wrote:You may use this link to check for NBN Service Availability: http://www.exetel.com.au/residential-fibre-sq.php
Re: Fibre FAQ
The NBNCo issues a newsletter, as well as the coloured maps.
Re: Fibre FAQ
It looks like the first post can do with a bit of an update, specifically in regards to what speeds are achievable via Fiber (is it still 100/8Mb/s?) and the Basic Plan Package is now 25/5Mb/s instead of 25/1Mb/s.
Also the FAQ seems to exclude any mention of FTTN? It would be nice to have some info saying FTTN requires a compatible VDSL modem for example.
Also the FAQ seems to exclude any mention of FTTN? It would be nice to have some info saying FTTN requires a compatible VDSL modem for example.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
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- Exetel Staff
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Re: Fibre FAQ
Hi Franpa,Franpa wrote:It looks like the first post can do with a bit of an update, specifically in regards to what speeds are achievable via Fiber (is it still 100/8Mb/s?) and the Basic Plan Package is now 25/5Mb/s instead of 25/1Mb/s.
Also the FAQ seems to exclude any mention of FTTN? It would be nice to have some info saying FTTN requires a compatible VDSL modem for example.
This has been mentioned on Fibre FAQ. Please refer following link - https://www.exetel.com.au/broadband/nbn-faq#eight
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Your FTTN/B VDSL connection will require a modem router that is compliant with the NBN VDSL2 equipment specifications. Modem routers purchased from Exetel are compliant.
If your VDSL2 modem router is not registered as compliant with NBN, then NBN as the network supplier may, in some some circumstances be unwilling to investigate or repair a fault associated with your service. In some cases NBN may place a service into a Repair Profile and/or Suspend a service if they determine that the VDSL2 equipment is causing detriment to other services. It is not enough for a modem to just have VDSL2 support – it must support all of the required NBN features and have them switched on.
This is why we STRONGLY advise purchasing our recommended VDSL2 modem routers as these have been certified to work and are registered with NBN. This means we can ensure your service works as expected and provide full support.
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To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Exetel Support Portal
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Exetel Support Portal
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Re: Fibre FAQ
I did specifically mean the FAQ in the first page of this topic but I suppose you could simply add a URL to the newer website FAQ to the top of the first post.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
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- Exetel Staff
- Posts: 380
- Joined: Tue Jul 06, 2010 11:59 am
- Location: Australia
Re: Fibre FAQ
Thank you for your suggestion & we will forward it to relevant team.Franpa wrote:I did specifically mean the FAQ in the first page of this topic but I suppose you could simply add a URL to the newer website FAQ to the top of the first post.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Exetel Support Portal
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Exetel Support Portal
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Re: Fibre FAQ
Does the ZTE ZXHN H268A Home gateway have builtin wirless, if so how do I access it.
Re: Fibre FAQ
Thank you for reaching out. Yes, The modem has the WiFi capabilities. Please make sure the WLAN light is ON to access WiFI, if not press and hold the WLAN button at the back of the modem for few seconds. Afterwards you should be able to see WiFi SSIDs listed on your device. You may use the password which is at the back of the modem which indicate as WLAN security.
Re: Fibre FAQ
Why ms too high? is there any plan work doing now



