Fibre FAQ

[slave1]

Not sure if this has been answered elsewhere, but will Exetel know when each of its customers are eligible for NBN? Just curious that's all - e.g via some automated email system whereby Exetel's customer database is checked against NBN live areas, and if so are those customers notified? Thanks in advance.

[remosha]

Not sure if this has been answered elsewhere, but will Exetel know when each of its customers are eligible for NBN? Just curious that's all - e.g via some automated email system whereby Exetel's customer database is checked against NBN live areas, and if so are those customers notified? Thanks in advance.

You may use this link to check for NBN Service Availability: http://www.exetel.com.au/residential-fibre-sq.php

[slave1]

You may use this link to check for NBN Service Availability: http://www.exetel.com.au/residential-fibre-sq.php

Thanks Remosha, have seen that link already. Do you guys have some sort of 'waitlist' aswell?

[Dazzled]

The NBNCo issues a newsletter, as well as the coloured maps.

[Franpa]

It looks like the first post can do with a bit of an update, specifically in regards to what speeds are achievable via Fiber (is it still 100/8Mb/s?) and the Basic Plan Package is now 25/5Mb/s instead of 25/1Mb/s.

Also the FAQ seems to exclude any mention of FTTN? It would be nice to have some info saying FTTN requires a compatible VDSL modem for example.

[Amila Fernando]

It looks like the first post can do with a bit of an update, specifically in regards to what speeds are achievable via Fiber (is it still 100/8Mb/s?) and the Basic Plan Package is now 25/5Mb/s instead of 25/1Mb/s.

Also the FAQ seems to exclude any mention of FTTN? It would be nice to have some info saying FTTN requires a compatible VDSL modem for example.

Hi Franpa,

This has been mentioned on Fibre FAQ. Please refer following link - https://www.exetel.com.au/broadband/nbn-faq#eight

-Quote-

Your FTTN/B VDSL connection will require a modem router that is compliant with the NBN VDSL2 equipment specifications. Modem routers purchased from Exetel are compliant.

If your VDSL2 modem router is not registered as compliant with NBN, then NBN as the network supplier may, in some some circumstances be unwilling to investigate or repair a fault associated with your service. In some cases NBN may place a service into a Repair Profile and/or Suspend a service if they determine that the VDSL2 equipment is causing detriment to other services. It is not enough for a modem to just have VDSL2 support – it must support all of the required NBN features and have them switched on.

This is why we STRONGLY advise purchasing our recommended VDSL2 modem routers as these have been certified to work and are registered with NBN. This means we can ensure your service works as expected and provide full support.

-Unquote-

[Franpa]

I did specifically mean the FAQ in the first page of this topic but I suppose you could simply add a URL to the newer website FAQ to the top of the first post.

[Amila Fernando]

I did specifically mean the FAQ in the first page of this topic but I suppose you could simply add a URL to the newer website FAQ to the top of the first post.

Thank you for your suggestion & we will forward it to relevant team.

[ozengines]

Does the ZTE ZXHN H268A Home gateway have builtin wirless, if so how do I access it.

[rasikak]

Does the ZTE ZXHN H268A Home gateway have builtin wirless, if so how do I access it.

Thank you for reaching out. Yes, The modem has the WiFi capabilities. Please make sure the WLAN light is ON to access WiFI, if not press and hold the WLAN button at the back of the modem for few seconds. Afterwards you should be able to see WiFi SSIDs listed on your device. You may use the password which is at the back of the modem which indicate as WLAN security.

[Buka.]

Why ms too high? is there any plan work doing now

[nilushid]

Why ms too high? is there any plan work doing now

Can you PM us your customer ID or the service number to look in to this and get back to you. Or send us a reference number given by Exetel

[Buka.]

check pm

[nilushid]

check pm

Thanks for the PM. We will check this and get back to your nominated email address via #16011079 before COB today