Fibre trial credit card?

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johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Fibre trial credit card?

Post by johnhennessy » Wed Aug 24, 2011 5:20 pm

After several days of pointless communications with the billing department and help desk I am now forced to ask for help here. I am on a TRIAL NBN fibre plan until the end of September when I have been told that I will need to decide which plan to keep (new fibre or my current ADSL). I am now being bombarded with DAILY e-mails from the billing dept asking me to "update credit card details" for this TRIAL service. I am told that the trial is FREE, I have never been asked to supply credit card details, but now I'm told that to avoid being disconnected that I need to update my payment details! Is it possible that someone in here may be able to clarify this situation?
John Hennessy
Member since September 2004

Dazzled
Volunteer Site Admin
Posts: 6023
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Fibre trial credit card?

Post by Dazzled » Wed Aug 24, 2011 5:38 pm

Duplicate post. Please see viewtopic.php?f=21&t=38521

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