Fibre trial credit card?

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Fibre trial credit card?

Post by johnhennessy » Wed Aug 24, 2011 5:20 pm

After several days of pointless communications with the billing department and help desk I am now forced to ask for help here. I am on a TRIAL NBN fibre plan until the end of September when I have been told that I will need to decide which plan to keep (new fibre or my current ADSL). I am now being bombarded with DAILY e-mails from the billing dept asking me to "update credit card details" for this TRIAL service. I am told that the trial is FREE, I have never been asked to supply credit card details, but now I'm told that to avoid being disconnected that I need to update my payment details! Is it possible that someone in here may be able to clarify this situation?
John Hennessy
Member since September 2004

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Re: Fibre trial credit card?

Post by Dazzled » Wed Aug 24, 2011 5:38 pm

Duplicate post. Please see viewtopic.php?f=21&t=38521