100mb/40mb slower than copper

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hobexe
Posts: 1
Joined: Sun Aug 04, 2013 12:45 pm
Location: Hobart

100mb/40mb slower than copper

Post by hobexe » Sun Aug 04, 2013 1:09 pm

We received our fibre connection 3 days ago and at first it seemed to work fine, though not faster than the copper connection used before.
Yesterday I eventually did numerous speed tests, directly through the online exetel speed test service as well as through speedtest.net
and the results are simply upsetting.
Our 100/40 connection is actually slower than our previous ADSL2+
Results can be seen here.
http://www.speedtest.net/my-result/2879607883
Not only is the download speed of around 12mbps extremely slow (previous copper was at around 19mbps), the upload is virtually non-existent with 0.19mbps.

Help would be appreciated...

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: 100mb/40mb slower than copper

Post by NIrmitha » Sun Aug 04, 2013 2:08 pm

Hi hobexe

I have sent you an email with some troubleshooting, please reply us with the requested information :)

TijN
Posts: 99
Joined: Tue Nov 28, 2006 6:44 pm
Location: Melbourne

Re: 100mb/40mb slower than copper

Post by TijN » Sun Sep 29, 2013 10:48 pm

TEST 1 Exetel Server
http://www.exetel.com.au/speed/fab/resu ... recorded=1

Code: Select all

Your current bandwidth reading is:

3.32 Mbps

which means you can download at 425.44 KB/sec. from our servers. 
TEST 2 speedtest
Image

I am paying for a 100/40m/bit connection. whats going on?

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: 100mb/40mb slower than copper

Post by NIrmitha » Sun Sep 29, 2013 11:42 pm

TEST 1 Exetel Server
http://www.exetel.com.au/speed/fab/resu ... recorded=1
Hi TijN

A separate email has been sent to your nominated email address.
Please reply us with the requested information.

TijN
Posts: 99
Joined: Tue Nov 28, 2006 6:44 pm
Location: Melbourne

Re: 100mb/40mb slower than copper

Post by TijN » Sun Nov 10, 2013 9:39 pm

thanks for your reply but tbo the list you told me to do was too time consuming, so I never did it as I don't have that much time atm. the problem of slow speeds remained.

That being said it's got to the point now that my internet doesn't even work, (well it half works) I can load exetel's website that's about it.

There is no point sending me an email as I can't log onto it as it doesn't load anymore.

most web site don't work and just time out...

again don't email me as I can't load it.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: 100mb/40mb slower than copper

Post by angelos » Mon Nov 11, 2013 12:28 am

TijN wrote:thanks for your reply but tbo the list you told me to do was too time consuming, so I never did it as I don't have that much time atm. the problem of slow speeds remained.

That being said it's got to the point now that my internet doesn't even work, (well it half works) I can load exetel's website that's about it.

There is no point sending me an email as I can't log onto it as it doesn't load anymore.

most web site don't work and just time out...

again don't email me as I can't load it.
Have you tried connecting a computer directly to the fiber device, creating a PPPoE connection through the computer to connect to the internet and try? If you are able to get this working, it would mean that a setting needs checking on your router.

Please try this and advise.

TijN
Posts: 99
Joined: Tue Nov 28, 2006 6:44 pm
Location: Melbourne

Re: 100mb/40mb slower than copper

Post by TijN » Mon Nov 11, 2013 10:35 pm

thanks for your reply I rang support tonight to get my connection password and tried a PPPoE direct connection with my computer. connected, but exactly the same problem as I have with my router.

some sites work and others don't.

so I am guessing its not my end then. please advise.

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: 100mb/40mb slower than copper

Post by lasithah » Mon Nov 11, 2013 11:08 pm

TijN wrote:thanks for your reply I rang support tonight to get my connection password and tried a PPPoE direct connection with my computer. connected, but exactly the same problem as I have with my router.

some sites work and others don't.

so I am guessing its not my end then. please advise.

Hi TijN,

I have done some changes to your service, Please disconnect and reconnect the Computer/router and check. :)

TijN
Posts: 99
Joined: Tue Nov 28, 2006 6:44 pm
Location: Melbourne

Re: 100mb/40mb slower than copper

Post by TijN » Wed Nov 13, 2013 9:32 am

ok it is better, what did you do? change the IP address, anything else?

I will test it over the net week or so and let you know.

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: 100mb/40mb slower than copper

Post by lasithah » Wed Nov 13, 2013 4:33 pm

TijN wrote:ok it is better, what did you do? change the IP address, anything else?

I will test it over the net week or so and let you know.
Hi TijN,

The IP address change was the only thing done and the address you had was not in the range that you should be in, so it should be all right now :)

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