New NBN Plan

[spotthedog]

I am currently on the NBN4-150 plan and under contract, can I change to the new NBN unlimited plan for $89.99?

[Bellag]

As of now, kindly note that the new plans are not available to change over.

[simonw83]

So just checking as a current customer, for $49.50 a month I could change to a plan offering 50gb of usage (unmetred 1am-9am) whereas for $39.99 a month a new customer can have 100gb? Or for just $10 more 500gb of usage? Have been a happy customer til now but this is a bit ridiculous and highly unfair to loyal customers who chose exetel over others in the first place.

Cheers
Simon

[James]

So just checking as a current customer, for $49.50 a month I could change to a plan offering 50gb of usage (unmetred 1am-9am) whereas for $39.99 a month a new customer can have 100gb? Or for just $10 more 500gb of usage? Have been a happy customer til now but this is a bit ridiculous and highly unfair to loyal customers who chose exetel over others in the first place.

Cheers
Simon

Didn't you choose us in the first place because our NBN pricing was the best in the market at the time?

[Cupitts]

I too noticed the new plans and was glad to finally see an unlimited option. However after not being able to change it in the members facility, I rang up only to be informed that those advertised plans are only for new customers. I really hope Exetel makes these plans available for existing customers, and quickly. It is incredibly unfair that the existing customers, some of which like myself, have been loyal to Exetel for many years are locked down to older, outdated and less valuable plans.

So just checking as a current customer, for $49.50 a month I could change to a plan offering 50gb of usage (unmetred 1am-9am) whereas for $39.99 a month a new customer can have 100gb? Or for just $10 more 500gb of usage? Have been a happy customer til now but this is a bit ridiculous and highly unfair to loyal customers who chose exetel over others in the first place.

Cheers
Simon

Didn't you choose us in the first place because our NBN pricing was the best in the market at the time?

This is a terrible response and I'm disappointed to read such words from an Exetel employee. Markets change, just like your plans. If new plans are bought in, everyone should have access to them.
I can't understand why they are not allowed for existing customers either. I actually want to change my plan to a more EXPENSIVE plan. It's an extra $20 month, and I want to change to it. I would like to hear the logic behind this decision, because I can't figure it out at the moment.

[anurangaf]

Hi,

This has been forwarded to our sales team, and they will respond to you as soon as possible...

[Cupitts]

Hi,

This has been forwarded to our sales team, and they will respond to you as soon as possible...

Thank you, anurangaf! Hopefully some progress is made as I'd very much like to change over to the $89.99 unlimited plan.

[remosha]

Hi,

Could you please PM your service number.

Regards,
Remosha

[dvestate]

I too noticed the new plans and was glad to finally see an unlimited option. However after not being able to change it in the members facility, I rang up only to be informed that those advertised plans are only for new customers. I really hope Exetel makes these plans available for existing customers, and quickly. It is incredibly unfair that the existing customers, some of which like myself, have been loyal to Exetel for many years are locked down to older, outdated and less valuable plans.

So just checking as a current customer, for $49.50 a month I could change to a plan offering 50gb of usage (unmetred 1am-9am) whereas for $39.99 a month a new customer can have 100gb? Or for just $10 more 500gb of usage? Have been a happy customer til now but this is a bit ridiculous and highly unfair to loyal customers who chose exetel over others in the first place.

Cheers
Simon

Didn't you choose us in the first place because our NBN pricing was the best in the market at the time?

This is a terrible response and I'm disappointed to read such words from an Exetel employee. Markets change, just like your plans. If new plans are bought in, everyone should have access to them.
I can't understand why they are not allowed for existing customers either. I actually want to change my plan to a more EXPENSIVE plan. It's an extra $20 month, and I want to change to it. I would like to hear the logic behind this decision, because I can't figure it out at the moment.

I agree with this, I would love to upgrade my plan and give Exetel and extra $10 per month for the unlimited option but it appears they don't want the money......... I usually only use half my data cap anyway but would be great to just give some more money for my own safety and keep me from being capped if I do go over

[NickYoung]

Hi,

This has been forwarded to our sales team, and they will respond to you as soon as possible...

Thank you, anurangaf! Hopefully some progress is made as I'd very much like to change over to the $89.99 unlimited plan.

Has there been any further progress on this?
I would also like to change my plan up to the Unlimited

Thanks

[Sumudu D]

Hi,

This has been forwarded to our sales team, and they will respond to you as soon as possible...

Thank you, anurangaf! Hopefully some progress is made as I'd very much like to change over to the $89.99 unlimited plan.

Has there been any further progress on this?
I would also like to change my plan up to the Unlimited

Thanks

Hi You can always send your queries to our sales department quoting your service number...
Here follow the email for the sales department - residentialsales@exetel.com.au ...

[simonw83]

Didn't you choose us in the first place because our NBN pricing was the best in the market at the time?

Wow that's a staggering response. Can anyone here tell me why I shouldn't be cancelling and calling Ozlinked tomorrow who can offer me 100GB for $45 a month?