100/40Mbps Fibre Slower Than Usual

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Cupitts
Posts: 7
Joined: Thu Apr 16, 2009 11:02 pm
Location: Kiama

100/40Mbps Fibre Slower Than Usual

Post by Cupitts » Wed Mar 19, 2014 10:00 pm

Hey Exetel, I've noticed lately my speeds, especially upload, have been a lot slower than normal. This is the result of a speed test I've taken just before writing this (see attached file).
I've been keeping an eye on the speeds over the past couple of weeks, and the download rate fluctuates quite a bit. Anywhere from about 30Mbps - 80Mbps. I understand strain may take place in peak hours, but surely it shouldn't dip so low, and never reach so high? I've attached a second image that shows the speeds we were getting back when we first signed up for fibre.
Also the upload seems to top out at around 10Mbps - 12Mbps regardless of the time of the speed test.

I've also used the Exetel Speed Test and got the same results for download speeds.

I have triple checked my router settings to make sure everything is correct, which it is, and nothing was ever changed to begin with. It's had the same settings since sign up.

I've also done these speed tests plugged directly into the router as well as creating a direct connection to the computer with the NBN Modem, using CAT6 cable and returned with the same results. All tests where done with no other devices connected to the network to rule out a rogue machine up to no good, and I've tested with two different machines just to make sure.

Any information and help regarding this would be greatly appreciated.

Thank you.
Attachments
file.jpg
Fast Old Speed
file.jpg (31.29 KiB) Viewed 1994 times
3380960861.png
Current Slow Speed
3380960861.png (30.38 KiB) Viewed 1994 times

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: 100/40Mbps Fibre Slower Than Usual

Post by angelos » Thu Mar 20, 2014 2:18 am

An email has been forwarded to the nominated email address for your service with a test that needs to be performed on your end to identify further issues.

Please reply with the results.

Cupitts
Posts: 7
Joined: Thu Apr 16, 2009 11:02 pm
Location: Kiama

Re: 100/40Mbps Fibre Slower Than Usual

Post by Cupitts » Thu Mar 20, 2014 10:19 am

Please find attached the download test of the ISO files and also a new general speed test. Downloads have improved slightly, still a little slower than they were originally, but upload speed is still really low.
Attachments
Download Test.png
Download Test
Download Test.png (75.72 KiB) Viewed 1952 times
3382439809.png
Speed Test
3382439809.png (30.75 KiB) Viewed 1952 times

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: 100/40Mbps Fibre Slower Than Usual

Post by KavindaS » Thu Mar 20, 2014 6:22 pm

Cupitts wrote:Please find attached the download test of the ISO files and also a new general speed test. Downloads have improved slightly, still a little slower than they were originally, but upload speed is still really low.
One of the support engineers will reply to your email (Ticket ID: 7703290), once we investigate on this.

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