What are the acceptable speeds for 100/40 Plan?

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Post Reply
truongtran
Posts: 2
Joined: Tue Dec 16, 2014 11:41 pm
Location: Sydney

What are the acceptable speeds for 100/40 Plan?

Post by truongtran » Fri Jan 23, 2015 10:49 pm

Can someone please advise me what would be the acceptable speeds for 100/40 Mbps plan?

Thanks

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: What are the acceptable speeds for 100/40 Plan?

Post by ShaminG » Fri Jan 23, 2015 11:28 pm

truongtran wrote:Can someone please advise me what would be the acceptable speeds for 100/40 Mbps plan?
There is no such speed guarantee. Kindly refer the link below for more details,
http://www.exetel.com.au/files/cis/nbn/ ... adband.pdf

truongtran
Posts: 2
Joined: Tue Dec 16, 2014 11:41 pm
Location: Sydney

Re: What are the acceptable speeds for 100/40 Plan?

Post by truongtran » Sat Jan 24, 2015 10:46 pm

The reason I am asking is because I constantly getting the download speed of around 30Mbps - 55Mbps. And after more than a month of investigation with endless tests to conduct, now Exetel wants me to confirm I'll have to pay $270 for Opticomm technician to come out and do the test and if they can get better result, that $270 will appear in my next bill.

I think I'm sick of going around and around for this case, I'll contact TIO and get them to jump in then.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: What are the acceptable speeds for 100/40 Plan?

Post by NIrmitha » Sun Jan 25, 2015 2:43 pm

Hi truongtran,

As per the conversation you had with one of our engineers yesterday, we have escalated your issue to our Manager.
We will provide you an update as soon.

Post Reply