UDP Throttling

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Azaliaa86
Posts: 8
Joined: Sun Feb 01, 2015 12:58 am
Location: Gosford, NSW

UDP Throttling

Post by Azaliaa86 » Mon Feb 02, 2015 1:15 pm

Hello,

I have been unable to get a clear answer form any exetel representative regarding the current wide-spread issue of UDP packet loss and suspected throttling by exetel. There are numerous people discussing this issue on the Whirlpool forums and I am sure others not on this forum must also be significantly affected.

We are all unable to use the internet for the sole purpose we require it (P2P gaming and P2P voice programs). I use voice programs for work as phone signal is difficult in my area. This is causing significant issues.

I would like to know if this is likely to continue, if it is a fault or we are being deliberately shaped. If it is a fault I am willing to stay with exetel another week till the issue is addressed or info is given to let us know a fix is in progress. If it is deliberate I need to change ISPs immediately.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: UDP Throttling

Post by angelos » Mon Feb 02, 2015 3:22 pm

Azaliaa86 wrote:Hello,

I have been unable to get a clear answer form any exetel representative regarding the current wide-spread issue of UDP packet loss and suspected throttling by exetel. There are numerous people discussing this issue on the Whirlpool forums and I am sure others not on this forum must also be significantly affected.

We are all unable to use the internet for the sole purpose we require it (P2P gaming and P2P voice programs). I use voice programs for work as phone signal is difficult in my area. This is causing significant issues.

I would like to know if this is likely to continue, if it is a fault or we are being deliberately shaped. If it is a fault I am willing to stay with exetel another week till the issue is addressed or info is given to let us know a fix is in progress. If it is deliberate I need to change ISPs immediately.
Apologies but we need to investigate this on a case by case basis and as such would appreciate it if you could PM me your service number so we could look into this matter further and advise you accordingly.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: UDP Throttling

Post by angelos » Tue Feb 03, 2015 12:13 pm

PM received. Could you please let us know what games and voice programs you are facing this issue with?

Azaliaa86
Posts: 8
Joined: Sun Feb 01, 2015 12:58 am
Location: Gosford, NSW

Re: UDP Throttling

Post by Azaliaa86 » Tue Feb 03, 2015 9:58 pm

P2P games including but not limited to League of Legends, Hearthstone, Heroes of the Storm, H1Z1, Day Z. Mostly the intro screens are OK but when a game starts there are multiple diconnects and packet loss warnings.

Voice programs such as Mumble and Vent.

I have sent tests via email. Most indicate UDP packet loss, which is what is being described by others as well.

This occurs on both of our computers. I have borrowed and tested other routers. I have tested wiring.

Thanks,

Anna

Azaliaa86
Posts: 8
Joined: Sun Feb 01, 2015 12:58 am
Location: Gosford, NSW

Re: UDP Throttling

Post by Azaliaa86 » Fri Feb 06, 2015 12:55 am

Any feedback re issues? At least some sort of acknowledgement that they exist?

exeteluser9384759
Posts: 8
Joined: Tue Nov 02, 2010 12:36 pm
Location: NSW, Mid North Coast

Re: UDP Throttling

Post by exeteluser9384759 » Fri Feb 06, 2015 9:56 pm

dead sick of this

the reason you need to investigate on a seperate basis is to know who's using what and unblock common ports used by these programs. you've blacklisted every port and no one can do anything right now

you know you're throttling udp packets so hard the entire protocol is blocked just fix it already and stop wasting everyones time

THANK YOU!

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: UDP Throttling

Post by Dazzled » Fri Feb 06, 2015 10:24 pm

the entire protocol is blocked
Linux traceroute uses UDP, and it is working. Have you used tools like lperf, hping, etc to time UDP packets, not only locally but o/seas? Or do you believe that just some particular games traffic is delayed?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: UDP Throttling

Post by ShaminG » Mon Feb 09, 2015 7:30 pm

Azaliaa86 wrote:Any feedback re issues? At least some sort of acknowledgement that they exist?
Situation has been monitored on a test environment with LOL, WOW, Hearthstone, etc and worked fine. We have replied to your support ticket 8733395.

Azaliaa86
Posts: 8
Joined: Sun Feb 01, 2015 12:58 am
Location: Gosford, NSW

Re: UDP Throttling

Post by Azaliaa86 » Mon Feb 09, 2015 11:37 pm

For how long and what time of day? approx 3pm Sunday issues were occuring again. It can work for a while then drop out again. There are at least 20 people talking about it on the forums, clearly there needs more investigation.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: UDP Throttling

Post by ShaminG » Tue Feb 10, 2015 12:22 am

Azaliaa86 wrote:For how long and what time of day? approx 3pm Sunday issues were occuring again. It can work for a while then drop out again. There are at least 20 people talking about it on the forums, clearly there needs more investigation.
On your particular issue, we are happy to investigate further. However, we require solid test results to move ahead on this. For example, the usage on your service on Sunday around 3 pm is as below.

15:04:05 xxx@nsw.exetel.com.au 220.233.xx 108.46 8003.74
15:36:51 xxx@nsw.exetel.com.au 220.233.xx 20.64 73.86
16:09:27 xxx@nsw.exetel.com.au 220.233.xx 155.59 10473.18
16:40:38 xxx@nsw.exetel.com.au 220.233.xx 39.30 1325.41
17:10:49 xxx@nsw.exetel.com.au 220.233.xx 73.67 2814.87

It's possible the extensive utilization could have caused the packet loss.

Azaliaa86
Posts: 8
Joined: Sun Feb 01, 2015 12:58 am
Location: Gosford, NSW

Re: UDP Throttling

Post by Azaliaa86 » Tue Feb 10, 2015 10:09 pm

That would only explain Sunday, however when I attempted to play nothing else was being ultilised in the background. I purchased a new computer Saturday and was downloading Windows updates, programs etc.

The packet loss occurs every single day and has been occuring for four weeks.
Last edited by Azaliaa86 on Tue Feb 10, 2015 10:27 pm, edited 1 time in total.

Azaliaa86
Posts: 8
Joined: Sun Feb 01, 2015 12:58 am
Location: Gosford, NSW

Re: UDP Throttling

Post by Azaliaa86 » Tue Feb 10, 2015 10:26 pm

10/February/2015 9.48 MB 84.61 MB 624.36 MB 691.62 MB

It is currently 10:16pm. I entered a League of Legends game. I disconnect/reconnect/disconnect/reconnect. Once again had to leave the game after sitting there for ten minutes just trying to see if it will work, and get penalised again.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: UDP Throttling

Post by ShaminG » Tue Feb 10, 2015 11:42 pm

Azaliaa86 wrote:10/February/2015 9.48 MB 84.61 MB 624.36 MB 691.62 MB

It is currently 10:16pm. I entered a League of Legends game. I disconnect/reconnect/disconnect/reconnect. Once again had to leave the game after sitting there for ten minutes just trying to see if it will work, and get penalised again.
We would really appreciate if you could forward us the test results requested in the email. This will enable us to investigate the matter effectively.

MikeTurner
Posts: 206
Joined: Tue Dec 14, 2004 3:34 pm
Location: Sydney

Re: UDP Throttling

Post by MikeTurner » Thu Feb 12, 2015 3:47 pm

I too am experiencing packet loss when connecting to any blizzard game - diablo 3.

I did not have this when I used exetel ADSL2, but now I'm on exetel NBN, it takes me 10 mins to log on, and I get random disconnects every hour or so. My VOIP is also unstable. I have 100/40N NBN, and it should work perfectly.

I've been with exetel for >10 years. I'm about to leave if this is not rectified.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: UDP Throttling

Post by angelos » Fri Feb 13, 2015 1:25 am

MikeTurner wrote:I too am experiencing packet loss when connecting to any blizzard game - diablo 3.

I did not have this when I used exetel ADSL2, but now I'm on exetel NBN, it takes me 10 mins to log on, and I get random disconnects every hour or so. My VOIP is also unstable. I have 100/40N NBN, and it should work perfectly.

I've been with exetel for >10 years. I'm about to leave if this is not rectified.
I have sent you an email with some test results that we need from you. Could you please complete the test and forward it to us so we could look into this matter further?

Post Reply