NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

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amitpn
Posts: 3
Joined: Wed Aug 15, 2007 11:53 am
Location: Sydney

NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by amitpn » Sat Mar 21, 2015 1:56 pm

I am constantly getting this download speed of 55mbps for 100/40mbps service. Exetel its time to get your act together.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by devindag » Sat Mar 21, 2015 2:22 pm

amitpn wrote:I am constantly getting this download speed of 55mbps for 100/40mbps service. Exetel its time to get your act together.
A separate email have been sent to your nominated email accounts with a few troubleshooting steps to conduct under reference number 8931898.

Kindly refer the email and get back to us with details to proceed further.

hooptywatzit
Posts: 14
Joined: Fri Feb 20, 2015 10:31 pm
Location: Darwin

Re: NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by hooptywatzit » Sun Mar 22, 2015 5:32 pm

55mbps...Lucky Bugger! I have the same service and I am getting 16mbps... I have sent an email to support yesterday with no response thus far..

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by angelos » Mon Mar 23, 2015 10:25 am

hooptywatzit wrote:55mbps...Lucky Bugger! I have the same service and I am getting 16mbps... I have sent an email to support yesterday with no response thus far..
As advised the issue has been identified. Please await an update in this regard.

mickn
Posts: 2
Joined: Mon Jan 19, 2015 8:30 pm
Location: Wollongong

Re: NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by mickn » Fri Apr 17, 2015 10:57 am

been 3 weeks since update was promised surely we should have received an update by now

hooptywatzit
Posts: 14
Joined: Fri Feb 20, 2015 10:31 pm
Location: Darwin

Re: NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by hooptywatzit » Fri Apr 17, 2015 12:50 pm

Yeah I got tired of waiting so asked to get out of my contract. Exetel were very understanding and let me go without penalty. Now very happy on my 100/40 iiNet service.

pembajak
Posts: 3
Joined: Thu Apr 16, 2015 11:26 am
Location: Australia

Re: NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by pembajak » Fri Apr 17, 2015 7:21 pm

same here problem happen for 2 weeeks now.. no action just keep stalling !!!! unbelieveable !!!!

KavindaS
Forum Admin
Posts: 2509
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: NBN Fibre: Slow speeds of 55mbps for 100/40 $79 service

Post by KavindaS » Sat Apr 18, 2015 12:32 am

pembajak wrote:same here problem happen for 2 weeeks now.. no action just keep stalling !!!! unbelieveable !!!!
As informed to you via viewtopic.php?f=329&t=41946&p=314144#p314144

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