NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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hooptywatzit
Posts: 14
Joined: Fri Feb 20, 2015 10:31 pm
Location: Darwin

NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by hooptywatzit » Sun Mar 22, 2015 10:44 pm

I haven't had a response from tech support after sending an email yesterday and again today so thought I would try posting here too. Speeds are between 10 and 16Mbps. I have turned off WIFI completely and connected PC with Ethernet cable to get this result. There is also nothing else running on the PC that could be slowing things down. AV disabled etc...Help please..

angelos
Exetel Staff
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Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by angelos » Mon Mar 23, 2015 10:03 am

hooptywatzit wrote:I haven't had a response from tech support after sending an email yesterday and again today so thought I would try posting here too. Speeds are between 10 and 16Mbps. I have turned off WIFI completely and connected PC with Ethernet cable to get this result. There is also nothing else running on the PC that could be slowing things down. AV disabled etc...Help please..
We have found a provisioning issue on your service and it has been forwarded to our Provisioning team to get this looked into further.

You will be advised once the issue has been rectified. Apologies for the inconvenience caused.

hooptywatzit
Posts: 14
Joined: Fri Feb 20, 2015 10:31 pm
Location: Darwin

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by hooptywatzit » Thu Mar 26, 2015 4:39 pm

Hi guys

Any update? I assume I will be refunded the difference between the 100Mbps plan Iam paying for and the 12Mbps I have been supplied?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by angelos » Thu Mar 26, 2015 4:53 pm

hooptywatzit wrote:Hi guys

Any update? I assume I will be refunded the difference between the 100Mbps plan Iam paying for and the 12Mbps I have been supplied?
Still awaiting an update. Advised them to look into this as soon as possible. You will have to check with them if any credits can be provided for such a case.

You may reply to my last e-mail requesting this and they will look into it.

hooptywatzit
Posts: 14
Joined: Fri Feb 20, 2015 10:31 pm
Location: Darwin

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by hooptywatzit » Thu Mar 26, 2015 5:21 pm

Which email? Haven't received any.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by angelos » Thu Mar 26, 2015 5:26 pm

hooptywatzit wrote:Which email? Haven't received any.
I have sent you one already dated 23/03/2015 at 10:04am AEST.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by angelos » Thu Mar 26, 2015 5:30 pm

We have been provided an ETR for Tuesday 31/03/2015 for this provisioning issue to be resolved.

hooptywatzit
Posts: 14
Joined: Fri Feb 20, 2015 10:31 pm
Location: Darwin

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by hooptywatzit » Thu Mar 26, 2015 9:35 pm

Thanks, found it. Have sent email requesting discount or alternatively cancel my contract. I will never deal with a company that resells Optus ever again. I hope you guys can get your own infrastructure in place some day as your provider is letting you down.

ShaminG
Exetel Staff
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Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by ShaminG » Thu Mar 26, 2015 10:55 pm

hooptywatzit wrote:Thanks, found it. Have sent email requesting discount or alternatively cancel my contract. I will never deal with a company that resells Optus ever again. I hope you guys can get your own infrastructure in place some day as your provider is letting you down.
We should be able to work this out instead of a cancellation. I will follow up the matter and once the required changes changes has been applied will arrange the necessary credits to you.

johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Re: NBN Fibre Slow Speeds of 10-16Mbps on 100Mbps Plan

Post by johnhennessy » Mon Nov 23, 2015 8:24 pm

Welcome to Exetel! I'm paying for 100/40 and getting 35/35. Support told me if I am not happy then I should look for another ISP.
Good luck, and welcome to EXETEL!
John Hennessy
Member since September 2004

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