Recently, this service (30Mbps down) has dropped to 3-5 Mbps during peak hours every day. It then returns during off peak hours to near 30Mbps.
I have contacted Exetel and asked some questions via Ticket No: 9437290 but have been given some information that seems to come from overseas and has technical flaws.
Here is the latest email:
Since South Brisbane Fibre was laid and is owned by TELSTRA it seems that Exetel are being squeezed to discard their customers so that TELSTRA can pick them up before the NBN is connected. I am assuming the foregoing because Exetel will NOT tell the exact cause, plus since when does a fully serviced Fibre only Exchange use DSLAMS?Dear xxxxxx,
The issue here is that our wholesale supplier has advised they have identified a network related issue in your area that all customers connected to the particular DSLAM are facing at the moment. The infrastructure belongs to the wholesale supplier and upgrading those infrastructure is a management/commercial decision taken by them. Although they plan to upgrade their infrastructure at some point, they still have no ETA on when it will happen.
Therefore we have only 2 options.
1. Keep you as a customer until our wholesale supplier upgrades the infrastructure, thereby to an unknown point into the future you will have slow speeds.
2. Let you opt out without any termination charges, so you may sign up with a provider who can cater to your demand.
Although we do not want to lose you as a valued customer, the reason why we have offered you to opt-out from our service without any penalties was because we will not be able to provide you an immediate solution to the problem at hand. Kindly note that this is a residential grade service without any SLA (Service Level Agreement) and therefore reductions in price cannot be offered to an unknown point in the future. Also there are no other alternatives.
Something fishy here and I need to know what alternatives I have. There are NO other ISPs able supply services from the South Brisbane exchange.
Please respond asap please......Thanks