Slow download speed, Townsville.

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Slow download speed, Townsville.

Post by robsgt4 » Sun Jan 17, 2016 6:24 pm

HI Guys over the last week my download speed has dropped to 20-30Mbps a far cry from the the 80-90Mbps that I normally get and considering that I am paying for 100/40 connection.

Can you please sort this out???

Kaushalya
Exetel Staff
Posts: 266
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Slow download speed, Townsville.

Post by Kaushalya » Sun Jan 17, 2016 8:29 pm

robsgt4 wrote:HI Guys over the last week my download speed has dropped to 20-30Mbps a far cry from the the 80-90Mbps that I normally get and considering that I am paying for 100/40 connection.

Can you please sort this out???
We have sent you an email relating to this issue. Please reply back with the test results so that we can further investigate.

Your reference number is 9830305.

robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Slow download speed, Townsville.

Post by robsgt4 » Thu Jan 21, 2016 12:03 pm

Hi haven't had a chance to run the other tests just yet, have restarted both NBN and my router, see latest speed test, everything is being affected regardless of destination, Netflix, Online Games and general browsing.

Last Result:
Download Speed: 355 kbps (44.4 KB/sec transfer rate)
Upload Speed: 31560 kbps (3945 KB/sec transfer rate)
Latency: 48 ms
Jitter: 117 ms
1/21/2016, 10:57:51 AM

robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Slow download speed, Townsville.

Post by robsgt4 » Thu Jan 21, 2016 1:04 pm

I have done some testing and sent the results....

got to love the difference between down and up....

robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Slow download speed, Townsville.

Post by robsgt4 » Thu Jan 21, 2016 1:07 pm

Dont know who poked the mice on the spinning wheel but,

Last Result:
Download Speed: 90427 kbps (11303.4 KB/sec transfer rate)
Upload Speed: 31099 kbps (3887.4 KB/sec transfer rate)
Latency: 32 ms
Jitter: 6 ms
1/21/2016, 12:05:30 PM

Thats a ship load better......

robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Slow download speed, Townsville.

Post by robsgt4 » Thu Jan 21, 2016 1:08 pm

Last Result:
Download Speed: 69004 kbps (8625.5 KB/sec transfer rate)
Upload Speed: 31002 kbps (3875.3 KB/sec transfer rate)
Latency: 33 ms
Jitter: 4 ms
1/21/2016, 12:08:23 PM

robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Slow download speed, Townsville.

Post by robsgt4 » Thu Jan 21, 2016 1:10 pm

Premature Excitement.... mice are slowing down

Last Result:
Download Speed: 33143 kbps (4142.9 KB/sec transfer rate)
Upload Speed: 31688 kbps (3961 KB/sec transfer rate)
Latency: 34 ms
Jitter: 2 ms
1/21/2016, 12:09:47 PM

Kaushalya
Exetel Staff
Posts: 266
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Slow download speed, Townsville.

Post by Kaushalya » Thu Jan 21, 2016 3:07 pm

This matter is currently under investigations with our supplier. Meantime please reply to my email with the required test results.

rcm81
Posts: 2
Joined: Tue Jan 19, 2016 6:53 pm
Location: Townsville

Re: Slow download speed, Townsville.

Post by rcm81 » Sun Feb 07, 2016 7:40 pm

Im in Townsville as well (Heatley) and also on 100/40 connection and speeds have been woeful. Just tested now and got ping 39ms download 13.52 Mbps upload 28.64 Mbps.
Took 25 minutes to open an 8mb PDF file today. I was getting better and more constant speeds on ADSL.

Kaushalya
Exetel Staff
Posts: 266
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Slow download speed, Townsville.

Post by Kaushalya » Sun Feb 07, 2016 10:55 pm

rcm81 wrote:Im in Townsville as well (Heatley) and also on 100/40 connection and speeds have been woeful. Just tested now and got ping 39ms download 13.52 Mbps upload 28.64 Mbps.
Took 25 minutes to open an 8mb PDF file today. I was getting better and more constant speeds on ADSL.
We have emailed you in regards to this issue as we need the test results requested, to escalate the matter with our supplier. Your reference number is 9903981.

rcm81
Posts: 2
Joined: Tue Jan 19, 2016 6:53 pm
Location: Townsville

Re: Slow download speed, Townsville.

Post by rcm81 » Mon Feb 08, 2016 10:03 pm

Hi Kaushalya, I have sent off the speed tests just now. Thank you.

KavindaS
Forum Admin
Posts: 2519
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Slow download speed, Townsville.

Post by KavindaS » Mon Feb 08, 2016 10:28 pm

rcm81 wrote:Hi Kaushalya, I have sent off the speed tests just now. Thank you.
We have received the test results. We will further analyse and reply back to you via the same email thread.

no1joe
Posts: 4
Joined: Sat Apr 26, 2014 3:37 pm
Location: Townsville

Re: Slow download speed, Townsville.

Post by no1joe » Thu Mar 03, 2016 11:34 am

also in townsville, currently shaped but is way slower than normal. like dialup. is the scheduled maintenance going to fix this issue?

KavindaS
Forum Admin
Posts: 2519
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Slow download speed, Townsville.

Post by KavindaS » Fri Mar 04, 2016 12:12 am

no1joe wrote:also in townsville, currently shaped but is way slower than normal. like dialup. is the scheduled maintenance going to fix this issue?
We need to check services individually from our supplier network. Therefore drop us an email to residentialsupport@exetel.com.au , including speed test results in different time frames of the day.

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