D/L speeds after plan change

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u9026a
Posts: 47
Joined: Tue Aug 31, 2004 6:29 pm

D/L speeds after plan change

Post by u9026a » Fri Jul 15, 2016 8:58 am

Hi, yesterday we were moved to the NBN 50/20 plan (from 25/5). It appears that upload speeds have increased significantly, however download speeds are exactly the same or slightly less than with the previous plan.

Could someone check this please.
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Amila Fernando
Forum Admin
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: D/L speeds after plan change

Post by Amila Fernando » Mon Jul 18, 2016 2:56 pm

u9026a wrote:Hi, yesterday we were moved to the NBN 50/20 plan (from 25/5). It appears that upload speeds have increased significantly, however download speeds are exactly the same or slightly less than with the previous plan.

Could someone check this please.
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Could you please PM your service details/Customer ID, so we can have a look into this.
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u9026a
Posts: 47
Joined: Tue Aug 31, 2004 6:29 pm

Re: D/L speeds after plan change

Post by u9026a » Mon Jul 18, 2016 5:17 pm

I figured I should reboot the modem first before submitting a request and bingo... so all good, thanks. Speeds are different depending on what service is used to measure them, but I'm, quite happy with what I now have.
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Amila Fernando
Forum Admin
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: D/L speeds after plan change

Post by Amila Fernando » Mon Jul 18, 2016 7:09 pm

u9026a wrote:I figured I should reboot the modem first before submitting a request and bingo... so all good, thanks. Speeds are different depending on what service is used to measure them, but I'm, quite happy with what I now have.
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Thank you for your feedback. Please let us know if you have any further queries or concerns :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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