No modem yet

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Thu Dec 08, 2016 5:43 pm

Hi, sorry for so many questions but will my ADSL2+ plan be deleted automatically now that I am on NBN?
Regards Bruce

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: No modem yet

Post by KavindaS » Fri Dec 09, 2016 12:06 am

bruceee wrote:Thank you

Port went through without a hitch, all working well on my Siemens ATA
Next step cancel old voip number
Thanks again Bruce
Hi Bruce,

Thank you for your confirmation and the cancellation of the previous voip has been completed.

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: No modem yet

Post by KavindaS » Fri Dec 09, 2016 12:09 am

bruceee wrote:Hi, sorry for so many questions but will my ADSL2+ plan be deleted automatically now that I am on NBN?
Regards Bruce
It will be cancelled and confirmed by the relevant department.

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Thu Dec 15, 2016 11:02 am

Hi My old ADSL plan is still showing as active with NO connection on my User Facilities and I have been charged $43 on my December invoice which covers ADSL2 for January, this does not seem right. Also, my November invoice showed $43 for ADSL2 in advance for December which i feel should be refunded .
I have emailed Billing with this query but have no reply yet
Regards Bruce

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: No modem yet

Post by KavindaS » Thu Dec 15, 2016 4:23 pm

bruceee wrote:Hi My old ADSL plan is still showing as active with NO connection on my User Facilities and I have been charged $43 on my December invoice which covers ADSL2 for January, this does not seem right. Also, my November invoice showed $43 for ADSL2 in advance for December which i feel should be refunded .
I have emailed Billing with this query but have no reply yet
Regards Bruce
I have notified this with our sales team and they will check and update you with the cancellation confirmation.

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