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Re: No modem yet

Posted: Thu Dec 08, 2016 5:43 pm
by bruceee
Hi, sorry for so many questions but will my ADSL2+ plan be deleted automatically now that I am on NBN?
Regards Bruce

Re: No modem yet

Posted: Fri Dec 09, 2016 12:06 am
by KavindaS
bruceee wrote:Thank you

Port went through without a hitch, all working well on my Siemens ATA
Next step cancel old voip number
Thanks again Bruce
Hi Bruce,

Thank you for your confirmation and the cancellation of the previous voip has been completed.

Re: No modem yet

Posted: Fri Dec 09, 2016 12:09 am
by KavindaS
bruceee wrote:Hi, sorry for so many questions but will my ADSL2+ plan be deleted automatically now that I am on NBN?
Regards Bruce
It will be cancelled and confirmed by the relevant department.

Re: No modem yet

Posted: Thu Dec 15, 2016 11:02 am
by bruceee
Hi My old ADSL plan is still showing as active with NO connection on my User Facilities and I have been charged $43 on my December invoice which covers ADSL2 for January, this does not seem right. Also, my November invoice showed $43 for ADSL2 in advance for December which i feel should be refunded .
I have emailed Billing with this query but have no reply yet
Regards Bruce

Re: No modem yet

Posted: Thu Dec 15, 2016 4:23 pm
by KavindaS
bruceee wrote:Hi My old ADSL plan is still showing as active with NO connection on my User Facilities and I have been charged $43 on my December invoice which covers ADSL2 for January, this does not seem right. Also, my November invoice showed $43 for ADSL2 in advance for December which i feel should be refunded .
I have emailed Billing with this query but have no reply yet
Regards Bruce
I have notified this with our sales team and they will check and update you with the cancellation confirmation.