Re: No modem yet
Posted: Thu Dec 08, 2016 5:43 pm
Hi, sorry for so many questions but will my ADSL2+ plan be deleted automatically now that I am on NBN?
Hi Bruce,bruceee wrote:Thank you
Port went through without a hitch, all working well on my Siemens ATA
Next step cancel old voip number
Thanks again Bruce
It will be cancelled and confirmed by the relevant department.bruceee wrote:Hi, sorry for so many questions but will my ADSL2+ plan be deleted automatically now that I am on NBN?
I have notified this with our sales team and they will check and update you with the cancellation confirmation.bruceee wrote:Hi My old ADSL plan is still showing as active with NO connection on my User Facilities and I have been charged $43 on my December invoice which covers ADSL2 for January, this does not seem right. Also, my November invoice showed $43 for ADSL2 in advance for December which i feel should be refunded .
I have emailed Billing with this query but have no reply yet