ADSL to FTTN Status

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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squeakytown
Posts: 134
Joined: Thu May 26, 2005 1:10 pm

ADSL to FTTN Status

Post by squeakytown » Thu Dec 15, 2016 11:55 am

Hi,

While this has been asked before I am going to do it again for myself.

Exetel can you please provide a better way of providing the status of an application request?
When you apply you get an immediate email, and the myextel page says pending - which is a good start...

But thats it - Pending with who ... Exetel, NBN, Optus?

Every person on ADLS2 and new customers will be going thru the same process - I think everyone would like to have something online or in email form keeping them upto date. Otherwise we have to keep emailing Exetel or post of the forum to check.

My area went live on last Friday. I applied on that day. I assume Exetel would have any idea (especially for newly activated areas) of the processing time and expected duration. This would help let customers know when to chase up connections.

Thanks.

Mandy
Exetel Staff
Posts: 50
Joined: Fri May 03, 2013 5:15 pm
Location: Sydney

Re: ADSL to FTTN Status

Post by Mandy » Fri Dec 16, 2016 6:34 pm

Hi

Thank you for your feedback.

This has been escalated so that the necessary changes to the website could be implemented, Until such time we appreciate your patience with us in this matter.

Regards
Amanda

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