Slow FTTN Speed (25/5 Plan)

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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Mobbsy
Posts: 35
Joined: Sun Jul 17, 2011 12:54 pm
Location: Unanderra

Slow FTTN Speed (25/5 Plan)

Post by Mobbsy » Sat Feb 25, 2017 2:59 pm

I noticed this morning my xbox was download rather slow... i decided to run a speedtest and noticed it was coming back with 10/1.5?

I rebooted the modem and ran another test, it came back the same... I've recently switched from NF10WV to Tp-Link VH5612, it has never dropped speed or lost connection since I bought it. Any help appreciated.

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HimaJ
Exetel Staff
Posts: 174
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Slow FTTN Speed (25/5 Plan)

Post by HimaJ » Sat Feb 25, 2017 5:11 pm

Please be advised that we have sent you an email with instructions regarding your service issue to your nominated email address under the reference number - 10852056.

Please get back to us via the same email thread if you need further assistance.

Exetel apologies for the inconvenience may have caused by this.

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