Excess data + shaping

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u9026a
Posts: 47
Joined: Tue Aug 31, 2004 6:29 pm

Excess data + shaping

Post by u9026a » Thu May 11, 2017 5:39 pm

Used all our data allowance this month, so shaped back to 256/256. Paid for excess data, but 2 hours later we have the same shaped speeds. How long does it take to get back to our usual speeds? We're on NBN 50/20.

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Amila Fernando
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Posts: 367
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Excess data + shaping

Post by Amila Fernando » Thu May 11, 2017 8:50 pm

u9026a wrote:Used all our data allowance this month, so shaped back to 256/256. Paid for excess data, but 2 hours later we have the same shaped speeds. How long does it take to get back to our usual speeds? We're on NBN 50/20.
Could you please reboot your modem & check your service speeds. If the issue remains, kindly let us know to proceed with further investigations.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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u9026a
Posts: 47
Joined: Tue Aug 31, 2004 6:29 pm

Re: Excess data + shaping

Post by u9026a » Thu May 11, 2017 9:57 pm

That appears to have fixed it. That's the first time we've ever gone over our data limit and I didn't give a thought to rebooting the router. Perhaps it might be a good idea to mention it somewhere when we pay for additional data?

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Amila Fernando
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Posts: 367
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Excess data + shaping

Post by Amila Fernando » Thu May 11, 2017 11:04 pm

u9026a wrote:That appears to have fixed it. That's the first time we've ever gone over our data limit and I didn't give a thought to rebooting the router. Perhaps it might be a good idea to mention it somewhere when we pay for additional data?
Once you purchased additional usage, kindly reboot the modem to affect those changes to your service.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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