No NBN connection

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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AJay
Posts: 14
Joined: Sat Apr 21, 2007 3:05 pm

No NBN connection

Post by AJay » Sun Jun 04, 2017 9:15 am

My NBN connection has been completely down since about 11pm last night. It just totally dropped out and hasn't come back since. Have restarted my modem several times and also restarted power on the NBN box itself. All lights on the NBN box are normal also do the problem isn't on my end.
Service number: 0201324167
Reference: 11664587

HimaJ
Exetel Staff
Posts: 184
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: No NBN connection

Post by HimaJ » Sun Jun 04, 2017 5:44 pm

Please note that we have sent you an email update to the nominated email address via the ticket number : 11664587

Exetel apologies for the inconvenience may have caused by this.

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