Can't view available plans to change to

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Can't view available plans to change to

Postby Franpa on Wed Jun 07, 2017 12:08 am

https://www.exetel.com.au/myexetel/serv ... e_details/
This only displays the following message:

"You have already requested for a Plan Change."
"Requested Date : 2017-05-16"

The plan change has already gone in to effect, it should now show what plans I can change to.
Last edited by Franpa on Wed Jun 07, 2017 1:22 am, edited 2 times in total.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Re: Can't view available plans to change to

Postby KavindaS on Wed Jun 07, 2017 12:11 am

Franpa wrote:https://www.exetel.com.au/myexetel/services/change_service_details/
This only displays the following message "You have already requested for a Plan Change."Requested Date : 2017-05-16"

The plan change has already gone in to effect, it should now show what plans I can change to.


I will get the sales team to check this and correct on your account.
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KavindaS
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Re: Can't view available plans to change to

Postby nicoler on Wed Jun 07, 2017 10:39 am

Franpa wrote:https://www.exetel.com.au/myexetel/services/change_service_details/
This only displays the following message:

"You have already requested for a Plan Change."
"Requested Date : 2017-05-16"

The plan change has already gone in to effect, it should now show what plans I can change to.


Hi

Please be advised that the plan change was submitted on the 16th of May 2017 via the Members area, but a manual plan change was submitted for the plan change to come in to effect immediately as a gesture of good will. However, we will need the process to be completed via the Member facility on the 14th of June and once this is completed you will be able to view available plan change options.

Kind regards

Nicole
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Re: Can't view available plans to change to

Postby Franpa on Wed Jun 07, 2017 11:01 pm

Okay, thank you for explaining it.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Location: Australia, QLD


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