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Are Pioneers Discounts Still Opperating?

Posted: Wed Jul 19, 2017 10:56 am
by GJO ESQ
I first applied to join Exetel on 24 Aug 2004. I have been reading some posts here about Pioneer members still receiving discounts. Over the years I have moved house but always stuck with Exetel. I have just made the switch to NBN and asked for some consideration for my long term membership but to no avail other than a $20 credit offered to anyone who made the switch.

So I'm asking if I'm entitled to any discounts as an Exetel member for almost 13 years? :)

Re: Are Pioneers Discounts Still Opperating?

Posted: Wed Jul 19, 2017 3:17 pm
by nicoler
Hi

We are currently offering a free modem ( based on the contract term) and a $20 credit for migrating your service from ADSL to NBN. Currently, we do not offer any pioneer discounts, but if this has been offered the discount will continue with the NBN migration.

Kind Regards
Nicole

Re: Are Pioneers Discounts Still Opperating?

Posted: Wed Jul 19, 2017 3:50 pm
by James
If you are a pioneer then the discount should apply, it is about $5 a month off.

Re: Are Pioneers Discounts Still Opperating?

Posted: Wed Jul 19, 2017 5:32 pm
by eighth
nicoler wrote:We are currently offering a free modem ( based on the contract term) and a $20 credit for migrating your service from ADSL to NBN. Currently, we do not offer any pioneer discounts, but if this has been offered the discount will continue with the NBN migration.
Where is this offer? I am a "pioneer" (ADSL in November 2004). I certainly was not offered a free modem and a $20 discount. I migrated from ADSL to NBN FTTN last week, and my account was activated today on an 18 month plan. As far as I know, the ZTE modem cost me $59.

Please let me know how to access these benefits.

Re: Are Pioneers Discounts Still Opperating?

Posted: Wed Jul 19, 2017 5:57 pm
by nicoler
Where is this offer? I am a "pioneer" (ADSL in November 2004). I certainly was not offered a free modem and a $20 discount. I migrated from ADSL to NBN FTTN last week, and my account was activated today on an 18 month plan. As far as I know, the ZTE modem cost me $59.

Please let me know how to access these benefits.[/quote]

Hi,

We will look in to this and get back to you. Kindly PM your service details.

Kind Regards

Nicole

Re: Are Pioneers Discounts Still Opperating?

Posted: Wed Jul 19, 2017 6:08 pm
by eighth
Thank you Nicole, PM sent.

Exetel has been a great ISP for a long time.