Steam Throttling

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Surreality
Posts: 2
Joined: Wed Feb 25, 2004 7:40 am
Location: Wollongong, NSW

Steam Throttling

Post by Surreality » Thu Aug 03, 2017 7:26 pm

I've done a quick search but couldn't find anything recent regarding Steam issues on the forum.
For the past few months, I've noticed my Steam speeds being capped at an upper limit of 1.2MB/s (I'm on a 100Mbit/s connection).
I've attempted to change Steam servers, messed around with different options and just assumed it was an issue with Steam's servers.
A friend gave me access to his PIA VPN account tonight and after loading up Steam I was seeing 10MB/s again.

What's the deal? Is all traffic from Steam throttled on Exetel?
Will I have to rely on using a VPN connection to get improved speeds on Steam?

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KavindaS
Forum Admin
Posts: 1903
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Steam Throttling

Post by KavindaS » Thu Aug 03, 2017 8:12 pm

Surreality wrote:I've done a quick search but couldn't find anything recent regarding Steam issues on the forum.
For the past few months, I've noticed my Steam speeds being capped at an upper limit of 1.2MB/s (I'm on a 100Mbit/s connection).
I've attempted to change Steam servers, messed around with different options and just assumed it was an issue with Steam's servers.
A friend gave me access to his PIA VPN account tonight and after loading up Steam I was seeing 10MB/s again.

What's the deal? Is all traffic from Steam throttled on Exetel?
Will I have to rely on using a VPN connection to get improved speeds on Steam?
There is no recent complaint received similar to what you have explained. However if the issue persists, drop an email to residentialsupport@exetel.com.au includes of relevant speed tests results you have performed, so we could investigate on this and update you accordingly.

AJay
Posts: 14
Joined: Sat Apr 21, 2007 3:05 pm

Re: Steam Throttling

Post by AJay » Sun Nov 12, 2017 3:13 pm

It probably is being throttled, I guarantee xbox, nintendo and steam downloads all get throttled and we're just not told about it.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Steam Throttling

Post by AroshJ » Sun Nov 12, 2017 10:21 pm

AJay wrote:It probably is being throttled, I guarantee xbox, nintendo and steam downloads all get throttled and we're just not told about it.
Unfortunately we are not in a position to provide you a proper update without investigating the service as explained. Appreciate if you could raise your concerns with our technical support team for specialized assistance.

AJay
Posts: 14
Joined: Sat Apr 21, 2007 3:05 pm

Re: Steam Throttling

Post by AJay » Tue Nov 14, 2017 11:29 am

I don't want specialised assistance, i just want exetel to stop throttling everyone's encypted traffic/p2p/xbox/nintendo/steam/playstation downloads

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KavindaS
Forum Admin
Posts: 1903
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Steam Throttling

Post by KavindaS » Tue Nov 14, 2017 1:02 pm

AJay wrote:I don't want specialised assistance, i just want exetel to stop throttling everyone's encypted traffic/p2p/xbox/nintendo/steam/playstation downloads
Confirmed from senior network engineers that Exetel do not throttle or applied any limitations. However if we are to investigate and identify any possible issues, it would be ideal to have performed test results email and update the ticket number here.

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