Hfc down

Fibre broadband and trials

Hfc down

Postby geoffyboy on Sun Sep 24, 2017 12:20 am

Hi. My hfc connection went down this morning and now all I get is flashing up light.
No solid 4 lights.
I power cycled the nbn modem but still the same.
I rang this afternoon and I was told it looks to be a supplier issue.

I was told I would get a text when it was sorted.
I didn't get any reference numbe or anything.
How long does it normally take ?.

Cheers.
Geoff
geoffyboy
 
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Re: Hfc down

Postby geoffyboy on Sun Sep 24, 2017 6:08 pm

Well looks like my question is answered.

Came back this afternoon.

4 Solid greens :)

Don't know what was done but its up and running.
:)
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Re: Hfc down

Postby geoffyboy on Sun Sep 24, 2017 6:23 pm

I spoke too soon.

Its down again.

Dam it.

I guess there is something seriously wrong
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Re: Hfc down

Postby HimaJ on Sun Sep 24, 2017 7:43 pm

Can you please PM me the service # or the customer ID where I can look into your service issue urgently.

Exetel apologies for the inconvenience may have caused by this.
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Re: Hfc down

Postby geoffyboy on Sun Sep 24, 2017 8:08 pm

Cheers.
Done
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Re: Hfc down

Postby HimaJ on Sun Sep 24, 2017 9:51 pm

Thank you for providing the service number.

We have checked with our wholesale supplier and they are in the process of arranging a technician for your service issue. Once the appointment time is confirmed by the supplier, we will update you via a text message to your nominated mobile number.

Please note that we are following-up your case via the ticket # : 12073873
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Re: Hfc down

Postby geoffyboy on Sun Sep 24, 2017 10:42 pm

Thanks
I hope I don't need to be home for it.

What a pain if I do.

Both of us working full time will make that impossible.
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Re: Hfc down

Postby KavindaS on Mon Sep 25, 2017 3:38 pm

geoffyboy wrote:Thanks
I hope I don't need to be home for it.

What a pain if I do.

Both of us working full time will make that impossible.


When it is an appointment, someone responsible over 18 years of age should be there at the location during the appointment time frame. Depend on the service issue, field technician may need to access the premises to fix or finalise the investigation.
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