Changing from ADSL TO NBN not available in myexetel

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diaz
Posts: 14
Joined: Fri Dec 12, 2008 2:21 pm
Location: Lambton

Changing from ADSL TO NBN not available in myexetel

Post by diaz » Sat Oct 28, 2017 9:10 pm

I recently migrated my dad from Exetel ADSL to Extel NBN. It was a painless process using his myexetel page and he was offered the NBN modem for free.

NBN has become available in my house this month. When I check my address on Exetel's checker it says it is available but I don't have the same option on my myexetel page. I tried ordering it directly through the standard order form but I get stuck when it asks me which phone provider I am with as there is no option to select Exetel. I also am not offered the modem for free.

Thanks

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nicoler
Exetel Staff
Posts: 110
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Changing from ADSL TO NBN not available in myexetel

Post by nicoler » Mon Oct 30, 2017 8:53 am

diaz wrote:I recently migrated my dad from Exetel ADSL to Extel NBN. It was a painless process using his myexetel page and he was offered the NBN modem for free.

NBN has become available in my house this month. When I check my address on Exetel's checker it says it is available but I don't have the same option on my myexetel page. I tried ordering it directly through the standard order form but I get stuck when it asks me which phone provider I am with as there is no option to select Exetel. I also am not offered the modem for free.

Thanks
HI

Apologize for the inconvenience with regards to this. We will arrange a call back to discuss available plan options and to assist you with the migration.

Kind Regards
Nicole

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