Usage email notification??

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6bushman
Posts: 10
Joined: Sat Nov 14, 2015 2:19 pm
Location: somewhere

Usage email notification??

Post by 6bushman » Fri Dec 15, 2017 8:53 am

Hi
I have just received an email advising of usage.
I doubt whether this is correct!(1264 GB in one day????)

""Usage of your allocated allowance = 1264.10GB
Percentage this month = 253%

There are 30 days left in the month""

Service number = 0201336787


When I log into my account it tells me I have used =12981MB for this time.

Please explain?

Robert

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: Usage email notification??

Post by bruceee » Fri Dec 15, 2017 9:19 am

I too have received two emails since 1am, one showing 76% used and the next at 9am showing 86% used. in 2 days !!!!!!!!!
Something is wrong again.
My Exetel usage meter appears correct with about 600MB since yesterday which was the start of my new usage cycle.

Regards Bruce

adsa75
Posts: 41
Joined: Thu Jan 03, 2008 12:14 pm
Location: Newcastle

Re: Usage email notification??

Post by adsa75 » Fri Dec 15, 2017 9:57 am

Same here, cracked 760Gb in 2 days!
Not a bad effort for an 11mbps plan that's only used for Netflix, Youtube and PS4 gaming LOL
:lol:

IanS
Posts: 259
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Re: Usage email notification??

Post by IanS » Fri Dec 15, 2017 10:03 am

Same here, 185% at 1:17am and 203% at 8:05am.

User facilities bar graph tells me 10.39GB

Man those Windows updates must be massive!

clintdb
Posts: 5
Joined: Wed May 05, 2010 5:27 pm
Location: Sydney

Re: Usage email notification??

Post by clintdb » Fri Dec 15, 2017 10:07 am

Spoke to a rep this morning just after 9am who confirmed the emails were errors and the real data usage shown in your online portal (Exetel website) reflects the true information.
An Exetel rep has also confirmed this over at the whirlpool forums:
https://forums.whirlpool.net.au/forum-r ... -1&#bottom

6bushman
Posts: 10
Joined: Sat Nov 14, 2015 2:19 pm
Location: somewhere

Re: Usage email notification??

Post by 6bushman » Fri Dec 15, 2017 10:28 am

clintdb wrote: An Exetel rep has also confirmed this over at the whirlpool forums:
So how come this can be explained on another forum by a rep and they dont have time to respond to Exetel user forums?

Exetel users would appreciate a response here.

clintdb
Posts: 5
Joined: Wed May 05, 2010 5:27 pm
Location: Sydney

Re: Usage email notification??

Post by clintdb » Fri Dec 15, 2017 11:06 am

6bushman wrote:So how come this can be explained on another forum by a rep and they dont have time to respond to Exetel user forums?
That thought did briefly cross my mind too.....

Maybe it's because more people use WP than this forum? But then is that because the Exetel admins are over there more often, or are they there more often because more people use it?
We have a definite case of chicken vs egg I think!

6bushman
Posts: 10
Joined: Sat Nov 14, 2015 2:19 pm
Location: somewhere

Re: Usage email notification??

Post by 6bushman » Fri Dec 15, 2017 11:45 am

Hi
I have just received an e-mail

""Sorry! We made a mistake.""

OK. Thanks Exetel

James
Exetel Staff
Posts: 1932
Joined: Mon May 09, 2005 10:27 pm

Re: Usage email notification??

Post by James » Fri Dec 15, 2017 1:22 pm

This was a mistake, please check MyExetel for accurate information on usage.

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