FTTN Netcomm nf10wv constant drop outs Wurtulla

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JaGuR
Posts: 47
Joined: Tue Feb 05, 2008 9:30 am
Location: sunshine coast

FTTN Netcomm nf10wv constant drop outs Wurtulla

Post by JaGuR » Fri Dec 22, 2017 9:03 pm

Hi guys,
Been getting constant daily drop outs now for quite a few months and now is getting unbearable on our NBN service.
Wondering if it is the router or a problem with the line ?
Is there a way to check the line or is it worth while flashing a new firmware

R5b019.en is the current software version

Thanks

nilushid
Exetel Staff
Posts: 313
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: FTTN Netcomm nf10wv constant drop outs Wurtulla

Post by nilushid » Fri Dec 22, 2017 10:45 pm

JaGuR wrote:Hi guys,
Been getting constant daily drop outs now for quite a few months and now is getting unbearable on our NBN service.
Wondering if it is the router or a problem with the line ?
Thanks
Please PM us your customer ID or the Service number to check on the service

nilushid
Exetel Staff
Posts: 313
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: FTTN Netcomm nf10wv constant drop outs Wurtulla

Post by nilushid » Sat Dec 23, 2017 9:12 pm

We have send you an email to the nominated email address regarding this service issue. Please check and reply to us if you have any further concerns

(Ref: 12420454)

JaGuR
Posts: 47
Joined: Tue Feb 05, 2008 9:30 am
Location: sunshine coast

Re: FTTN Netcomm nf10wv constant drop outs Wurtulla

Post by JaGuR » Mon Jan 01, 2018 6:33 pm

I have a Billion 8700VAXL-1600 to test the line, is it going to work on Exetel ?

HimaJ
Exetel Staff
Posts: 174
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: FTTN Netcomm nf10wv constant drop outs Wurtulla

Post by HimaJ » Mon Jan 01, 2018 10:06 pm

Please note that your fiber service is a FTTN (VDSL) service, where it requires a special type of a hardware since all the modems are not compatible. We can guarantee the following modems are working with your FTTN service - since it is already proven.

Netcomm NF4V
Netcomm NF10WV
Netcomm NF17ACV
ZTE H268A

D-Link
DSL-4320L
DVA-2800
DSL-2888A
DSL-G225

JaGuR
Posts: 47
Joined: Tue Feb 05, 2008 9:30 am
Location: sunshine coast

Re: FTTN Netcomm nf10wv constant drop outs Wurtulla

Post by JaGuR » Sun Jan 21, 2018 11:28 am

Still no resolution guys, I feel like my issues is being fobbed off, nearly 6 weeks of unusable internet.

I am paying for 100/40 but my sync has been dropped to 40 to try and stablise my connection, which it hasn't

AroshJ
Exetel Staff
Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: FTTN Netcomm nf10wv constant drop outs Wurtulla

Post by AroshJ » Sun Jan 21, 2018 4:52 pm

JaGuR wrote:Still no resolution guys, I feel like my issues is being fobbed off, nearly 6 weeks of unusable internet.

I am paying for 100/40 but my sync has been dropped to 40 to try and stablise my connection, which it hasn't
We are sorry to hear about your experience. Since there is an ongoing email thread we have already replied you on the same thread elaborating the latest state of the investigation. Feel free to reply back if there are any further concerns.

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