Exetel ADSL - FTTN cutover

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spirited
Posts: 1
Joined: Thu Feb 22, 2018 3:11 pm
Location: Canberra

Exetel ADSL - FTTN cutover

Post by spirited » Thu Feb 22, 2018 3:30 pm

I ordered an FTTN service with VoIP (porting the number).

Looking at my services in myexetel I had:

* ADSL xxxxxx3206 (active)
* NBN-FTTN xxxxxx3657 (pending)
* Home Phone xxxxxx3206 (active)

The new Modem arrived. The FTTN is working... however... when looking at my services in myexetel I now have:
* ADSL xxxxxx3206 (active)
* NBN-FTTN xxxxxx3657 (active)
* Home Phone xxxxxx3206 (active)

Do I need to tell Exetel to terminate the ADSL service?
When is the cutover of my phone likely to happen?
Will the NBN-FTTN service number cut over to the ADSL service number?

Regards
---
Dean Tregenza | Circuit Rider | Spirited

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KavindaS
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Posts: 1737
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Exetel ADSL - FTTN cutover

Post by KavindaS » Thu Feb 22, 2018 3:53 pm

spirited wrote:I ordered an FTTN service with VoIP (porting the number).

Looking at my services in myexetel I had:

* ADSL xxxxxx3206 (active)
* NBN-FTTN xxxxxx3657 (pending)
* Home Phone xxxxxx3206 (active)

The new Modem arrived. The FTTN is working... however... when looking at my services in myexetel I now have:
* ADSL xxxxxx3206 (active)
* NBN-FTTN xxxxxx3657 (active)
* Home Phone xxxxxx3206 (active)

Do I need to tell Exetel to terminate the ADSL service?
When is the cutover of my phone likely to happen?
Will the NBN-FTTN service number cut over to the ADSL service number?

Regards
This whole process is handled by our provisioning department and I have checked with them based on your service numbers. since the Fibre service is already active now, PSTN to VOIP telephone number conversation is still in progress. We believe the process will be completed within next few days and after 24 hours of activating the VOIP number, ADSL service cancellation will get automatically placed and you will be informed via emails.

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