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ppp0 Timeout waiting for PADO packets

Posted: Thu May 24, 2018 9:01 am
by cuplinks
Hello,

My FTTN connection has been active and working for about a week.

Just this morning it stopped sometime between 7.00-7.30 am AEST.

DSL link up is fine but no PPPOE connection. The error listed in the logs is in the post title.

Really need this sorted ASAP so I can use the VOIP phone line.

Obviously I have tried all the usual troubleshooting methods. Power cycling, trying PPP over PC, etc...

Regards,
James (customer number 256227)

Re: ppp0 Timeout waiting for PADO packets

Posted: Thu May 24, 2018 10:33 am
by cuplinks
What is he usual time for a response here? I have also been waiting about 1hr20 mins for a call back from Tech Support. My position was #20 in the queue?

Re: ppp0 Timeout waiting for PADO packets

Posted: Thu May 24, 2018 11:56 am
by cuplinks
Problem seems to have resolved itself.

However still pretty disappointed I received no response from Exetel on this forum or either a call back from the Tech Support line after almost 3 hours.

Re: ppp0 Timeout waiting for PADO packets

Posted: Thu May 24, 2018 4:59 pm
by KavindaS
cuplinks wrote:
Thu May 24, 2018 11:56 am
Problem seems to have resolved itself.

However still pretty disappointed I received no response from Exetel on this forum or either a call back from the Tech Support line after almost 3 hours.
Exetel apologies for the inconvenience may have caused by this. We have updated the customers via viewtopic.php?f=296&t=44005 , since this had affected to many VIC services from the morning. Part of the outage has been resolved, however It appears some services are still affected by the following outage. Our engineers are still investigating this matter.

If the service issue re occurs, kindly refer the above notification forum thread for more information.

Re: ppp0 Timeout waiting for PADO packets

Posted: Thu Jun 14, 2018 12:16 am
by cuplinks
Same problem has happened again. Please fix it.

For the record there is no outage listed on the maintenance forum at this time.

Re: ppp0 Timeout waiting for PADO packets

Posted: Thu Jun 14, 2018 12:23 am
by cuplinks
Wow after an hour of no connection. I post in here and instant result. Connection back up. Thanks.

Re: ppp0 Timeout waiting for PADO packets

Posted: Thu Jun 14, 2018 5:30 pm
by Dhilshan
Thank you for your confirmation.For any query or consultation, please do not hesitate to contact us in future.