NBN speed

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Post Reply
maggie
Posts: 156
Joined: Tue Dec 16, 2008 5:17 pm
Location: sydney

NBN speed

Post by maggie » Thu Jul 19, 2018 10:50 am

I had a visit this morning from the NBN people going down the street tweaking the NBN. We and others have had frequent drop outs. Hopefully that will be fixed now. While he was here I did ask him about the speeds. Which he checked and tested for. We are getting nothing like what we signed up for. We are on the unlimited plan. $89.00 So we should have no blocking. But speed tests tell him that he thinks we are being blocked at 25mpbs. He said I should take this up with the ISP provider which is you. Can you please unblock if we are being blocked or fix the speeds if there is another issue? We should be getting much better speeds than this.

http://exetel.speedtestcustom.com/resul ... de7eef86ab

http://exetel.speedtestcustom.com/resul ... de7eef86ab

http://exetel.speedtestcustom.com/resul ... de7eef86ab

User avatar
KavindaS
Forum Admin
Posts: 2132
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: NBN speed

Post by KavindaS » Thu Jul 19, 2018 11:46 pm

maggie wrote:
Thu Jul 19, 2018 10:50 am
I had a visit this morning from the NBN people going down the street tweaking the NBN. We and others have had frequent drop outs. Hopefully that will be fixed now. While he was here I did ask him about the speeds. Which he checked and tested for. We are getting nothing like what we signed up for. We are on the unlimited plan. $89.00 So we should have no blocking. But speed tests tell him that he thinks we are being blocked at 25mpbs. He said I should take this up with the ISP provider which is you. Can you please unblock if we are being blocked or fix the speeds if there is another issue? We should be getting much better speeds than this.

http://exetel.speedtestcustom.com/resul ... de7eef86ab

http://exetel.speedtestcustom.com/resul ... de7eef86ab

http://exetel.speedtestcustom.com/resul ... de7eef86ab
I have completed the basic testing on your service and there is no limitations with programming and the network end. Therefore please perform few speed tests in random time frames and send us an email to residentialsupport@exetel.com.au, with the results attached for further investigation.

maggie
Posts: 156
Joined: Tue Dec 16, 2008 5:17 pm
Location: sydney

Re: NBN speed

Post by maggie » Sat Jul 28, 2018 11:52 pm


IsuruB
Exetel Staff
Posts: 204
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: NBN speed

Post by IsuruB » Sun Jul 29, 2018 9:56 am

maggie wrote:
Sat Jul 28, 2018 11:52 pm
http://exetel.speedtestcustom.com/resul ... 919db5358c
I'll post some other times later.
Thanks for the result. Please note that we would require more results for an effective investigation as remote testing currently shows no fault. Therefore I have sent an email on the nominated email address with the information required from you with reference number 13321092. Kindly reply through the same so that we can proceed.

Post Reply