Very slow speeds and dropouts - Newcastle

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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raknal
Posts: 24
Joined: Tue Mar 10, 2009 9:48 am
Location: newcastle

Very slow speeds and dropouts - Newcastle

Post by raknal » Tue Oct 16, 2018 3:03 pm

I am experiencing very very slow speeds and regular dropouts over the past 2 days.
Have tried rebooting modem, turning off all power points etc no change to problems
Richard

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KavindaS
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Posts: 2031
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Very slow speeds and dropouts - Newcastle

Post by KavindaS » Tue Oct 16, 2018 5:24 pm

raknal wrote:
Tue Oct 16, 2018 3:03 pm
I am experiencing very very slow speeds and regular dropouts over the past 2 days.
Have tried rebooting modem, turning off all power points etc no change to problems
Richard
Hi Richard,

I have checked the service drops through our radius server and cannot locate any sync drops. Therefore we will take this as a slow speed issue reported and I have assigned one of the senior engineers, to check and email on your nominated exemail email address. Once you have received the email and with the requested tests completed, kindly reply back to the same email with the results attached. I have created a ticket for this and the reference number is 13662104.

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