Extremely slow speeds
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- Posts: 4
- Joined: Sat Jul 14, 2018 1:49 pm
Extremely slow speeds
I’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of speedtest and nothing that is remotely close to the 50/25 I’m paying for has occurred, and some ping and jitter times are a joke.
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- Posts: 4
- Joined: Sat Jul 14, 2018 1:49 pm
Re: Extremely slow speeds
I have more including recent ones however the attachment box says they’re too large.
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Re: Extremely slow speeds
Thank you for providing the details. We have checked a basic network check from the supplier end and there are no identified issues recorded. Therefore, please perform random speed tests during the day and night times via http://speedtest.exetel.com.au/ and forward the results to residentialsupport@exetel.com.au email for further investigation.Nathan Salman wrote: ↑Fri Oct 26, 2018 7:19 pmI’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of speedtest and nothing that is remotely close to the 50/25 I’m paying for has occurred, and some ping and jitter times are a joke.
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- Posts: 68
- Joined: Wed Jun 13, 2007 2:45 pm
Re: Extremely slow speeds
Are you sure your on your NBN network in your home? Your images appear to have your Virgin mobile service? Am I missing something?
KavindaS wrote: ↑Fri Oct 26, 2018 11:36 pmThank you for providing the details. We have checked a basic network check from the supplier end and there are no identified issues recorded. Therefore, please perform random speed tests during the day and night times via http://speedtest.exetel.com.au/ and forward the results to residentialsupport@exetel.com.au email for further investigation.Nathan Salman wrote: ↑Fri Oct 26, 2018 7:19 pmI’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of speedtest and nothing that is remotely close to the 50/25 I’m paying for has occurred, and some ping and jitter times are a joke.