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Extremely slow speeds

Posted: Fri Oct 26, 2018 7:19 pm
by Nathan Salman
I’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of speedtest and nothing that is remotely close to the 50/25 I’m paying for has occurred, and some ping and jitter times are a joke.

Re: Extremely slow speeds

Posted: Fri Oct 26, 2018 7:20 pm
by Nathan Salman
I have more including recent ones however the attachment box says they’re too large.

Re: Extremely slow speeds

Posted: Fri Oct 26, 2018 11:36 pm
by KavindaS
Nathan Salman wrote:
Fri Oct 26, 2018 7:19 pm
I’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of speedtest and nothing that is remotely close to the 50/25 I’m paying for has occurred, and some ping and jitter times are a joke.
Thank you for providing the details. We have checked a basic network check from the supplier end and there are no identified issues recorded. Therefore, please perform random speed tests during the day and night times via http://speedtest.exetel.com.au/ and forward the results to residentialsupport@exetel.com.au email for further investigation.

Re: Extremely slow speeds

Posted: Sat Oct 27, 2018 11:11 am
by Surfn Chick
Are you sure your on your NBN network in your home? Your images appear to have your Virgin mobile service? Am I missing something?
KavindaS wrote:
Fri Oct 26, 2018 11:36 pm
Nathan Salman wrote:
Fri Oct 26, 2018 7:19 pm
I’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of speedtest and nothing that is remotely close to the 50/25 I’m paying for has occurred, and some ping and jitter times are a joke.
Thank you for providing the details. We have checked a basic network check from the supplier end and there are no identified issues recorded. Therefore, please perform random speed tests during the day and night times via http://speedtest.exetel.com.au/ and forward the results to residentialsupport@exetel.com.au email for further investigation.