Only house on the street without NBN

[ToeJam]

Hi, last night I checked to see if the NBN was available in my area. checked the NBN co site and it said "You're ready to connect" great I thought. when to sign up to get connected this morning on the 100/unlimited plan and the Exetel site tells me I can't connect? went back to the NBN co site and it now also tells me that its not available but EVERY other house on my street is "You're ready to connect" according to the NBN co site, what happened overnight to change just my house :/

any one have any idea WTF is going on here?

Cheers,

[rehanj]

Hi, last night I checked to see if the NBN was available in my area. checked the NBN co site and it said "You're ready to connect" great I thought. when to sign up to get connected this morning on the 100/unlimited plan and the Exetel site tells me I can't connect? went back to the NBN co site and it now also tells me that its not available but EVERY other house on my street is "You're ready to connect" according to the NBN co site, what happened overnight to change just my house :/

any one have any idea WTF is going on here?

Cheers,

Hi, thanks for reaching out to us. We are sorry to hear about the situation that you're facing. Please be advised that your query has been escalated internally to the Exetel Sales Team, and an update will be made available to you shortly.

[taniya]

Please be kind enough to PM your complete service address to assist you with further information

[crabby]

any idea when I will get connected?I submitted my application on the 8th of January Customer ID is 117854 have had no word what is happening.

any updates on how long this should take?

[KavindaS]

any idea when I will get connected?I submitted my application on the 8th of January Customer ID is 117854 have had no word what is happening.

any updates on how long this should take?

Welcome to the Exetel forum

looking at the records indicates the applied service is still under the pending status, with no confirmation date received on our supplier side. However, this will be further followed up by our provisioning department, and inform to you via text and email, when we have a feedback from the wholesale supplier about a confirmation of the activation date.

[crabby]

I'm still waiting for some info. I was told provisioning would be in touch soon, that was on the 30th of January and again on the 7th of February and still have had no contact from any one. I put my application in on the 8th of January.

come on guys what is going on? the people across the road have been connected through Iinet for more than 2 weeks now. how much longer do you expect I have to wait.

[KavindaS]

I'm still waiting for some info. I was told provisioning would be in touch soon, that was on the 30th of January and again on the 7th of February and still have had no contact from any one. I put my application in on the 8th of January.

come on guys what is going on? the people across the road have been connected through Iinet for more than 2 weeks now. how much longer do you expect I have to wait.

Exetel apologizes for the inconvenience may have caused. I have checked the back end activation from the supplier end and it is still pending status. I have escalated this with the provisioning management and you will be informed via the ticket reference 14076484.

[crabby]

hi, i received an email from provisioning saying they would be in touch by the end of the week, (last Friday). that is all i have heard from them. but i did receive the NBN hardware on Thursday last week so at least thatch a start.

Cheers,

[crabby]

well, another week and still nothing. not happy with exetel

bye

[KavindaS]

well, another week and still nothing. not happy with exetel

bye

Once again Exetel apologizes for the inconvenience may have caused with this. I have further informed the provisioning manager to check this as the first thing in next Monday and provide you a feedback.

[crabby]

Hi,

all good now! it took a while and the speeds were painfully slow, but a few reboots of the equipment and a power cut seems to have finally worked. getting around 80/35.

Cheers,

[KavindaS]

Hi,

all good now! it took a while and the speeds were painfully slow, but a few reboots of the equipment and a power cut seems to have finally worked. getting around 80/35.

Cheers,

Finally we have a good news from your service and I have informed the provisioning department accordingly. If you have further issues or inquiries in the future, please do not hesitate to contact us for further assistance.