Hi, last night I checked to see if the NBN was available in my area. checked the NBN co site and it said "You're ready to connect" great I thought. when to sign up to get connected this morning on the 100/unlimited plan and the Exetel site tells me I can't connect? went back to the NBN co site and it now also tells me that its not available but EVERY other house on my street is "You're ready to connect" according to the NBN co site, what happened overnight to change just my house :/
any one have any idea WTF is going on here?
Cheers,
Only house on the street without NBN
Re: Only house on the street without NBN
Hi, thanks for reaching out to us. We are sorry to hear about the situation that you're facing. Please be advised that your query has been escalated internally to the Exetel Sales Team, and an update will be made available to you shortly.ToeJam wrote: ↑Sat Dec 08, 2018 12:37 pmHi, last night I checked to see if the NBN was available in my area. checked the NBN co site and it said "You're ready to connect" great I thought. when to sign up to get connected this morning on the 100/unlimited plan and the Exetel site tells me I can't connect? went back to the NBN co site and it now also tells me that its not available but EVERY other house on my street is "You're ready to connect" according to the NBN co site, what happened overnight to change just my house :/
any one have any idea WTF is going on here?
Cheers,
Re: Only house on the street without NBN
Please be kind enough to PM your complete service address to assist you with further information
Re: Only house on the street without NBN
any idea when I will get connected?I submitted my application on the 8th of January Customer ID is 117854 have had no word what is happening.
any updates on how long this should take?
any updates on how long this should take?
Re: Only house on the street without NBN
Welcome to the Exetel forum

looking at the records indicates the applied service is still under the pending status, with no confirmation date received on our supplier side. However, this will be further followed up by our provisioning department, and inform to you via text and email, when we have a feedback from the wholesale supplier about a confirmation of the activation date.