Only house on the street without NBN

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ToeJam
Posts: 37
Joined: Thu Feb 05, 2009 10:48 am
Location: Perth

Only house on the street without NBN

Post by ToeJam » Sat Dec 08, 2018 12:37 pm

Hi, last night I checked to see if the NBN was available in my area. checked the NBN co site and it said "You're ready to connect" great I thought. when to sign up to get connected this morning on the 100/unlimited plan and the Exetel site tells me I can't connect? went back to the NBN co site and it now also tells me that its not available but EVERY other house on my street is "You're ready to connect" according to the NBN co site, what happened overnight to change just my house :/

any one have any idea WTF is going on here?

Cheers,
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rehanj
Exetel Staff
Posts: 372
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Only house on the street without NBN

Post by rehanj » Sat Dec 08, 2018 5:08 pm

ToeJam wrote: ↑
Sat Dec 08, 2018 12:37 pm
 Hi, last night I checked to see if the NBN was available in my area. checked the NBN co site and it said "You're ready to connect" great I thought. when to sign up to get connected this morning on the 100/unlimited plan and the Exetel site tells me I can't connect? went back to the NBN co site and it now also tells me that its not available but EVERY other house on my street is "You're ready to connect" according to the NBN co site, what happened overnight to change just my house :/

any one have any idea WTF is going on here?

Cheers,
Hi, thanks for reaching out to us. We are sorry to hear about the situation that you're facing. Please be advised that your query has been escalated internally to the Exetel Sales Team, and an update will be made available to you shortly.
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taniya
Exetel Staff
Posts: 19
Joined: Tue Sep 05, 2017 1:20 pm
Location: Sri lanka

Re: Only house on the street without NBN

Post by taniya » Mon Dec 10, 2018 1:01 pm

Please be kind enough to PM your complete service address to assist you with further information
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crabby
Posts: 1
Joined: Tue Jan 29, 2019 12:55 pm

Re: Only house on the street without NBN

Post by crabby » Wed Feb 06, 2019 10:55 pm

any idea when I will get connected?I submitted my application on the 8th of January Customer ID is 117854 have had no word what is happening.

any updates on how long this should take?
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KavindaS
Forum Admin
Posts: 2012
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Only house on the street without NBN

Post by KavindaS » Wed Feb 06, 2019 11:24 pm

crabby wrote: ↑
Wed Feb 06, 2019 10:55 pm
 any idea when I will get connected?I submitted my application on the 8th of January Customer ID is 117854 have had no word what is happening.

any updates on how long this should take?
Welcome to the Exetel forum :)

looking at the records indicates the applied service is still under the pending status, with no confirmation date received on our supplier side. However, this will be further followed up by our provisioning department, and inform to you via text and email, when we have a feedback from the wholesale supplier about a confirmation of the activation date.
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